Talkback

Talkback

Talk Back is where you can ask a question or make a suggestion about library services.

Please let us know what you think, and we will post your suggestion and an answer from one of our helpful staff members.

Comments from 2017 See previous years

I know this may not be a library thing. As a student, I think we should have a Christmas tree on campus, with bright lightss.. It would make me feel so much better since we are staying an extra week for finals. I just want some holiday spirit as we push through for finals. It's a rough time. What do you think?
Comment from Woizero Jae. on Dec 16 2017

Woizero:

Questions concerning the use of holiday decorations on campus and/or related fire regulations may be directed to Tim Ryan, Manager of Environmental Health and Safety, Office of Public Safety and Emergency Management, 274-3353.   Ernie McClatchie, Director for Grounds & Transportation, 274-3235, is in charge of the staff who maintain the College's grounds.  Good luck on your finals!

Answered by Lisabeth Chabot, College Librarian

When will President Collado visit the library this week?
Comment from Anonymous on Dec 11 2017

President Collado will visit with the library on Wednesday, Dec 13 from 5:30 - 6:15 pm - stop by to say hello and grab a cookie and a cup of cider!

Answered by Lisabeth Chabot, College Librarian

I think Oxford Music online is down. Help! My paper is due tomorrow.
Comment from Anonymous on Dec 07 2017

Oxford Music Online rolled out a new interface yesterday (12/7) and changed their access point. We're working on getting our links to it fixed.

Until then, click here to get to it:
http://bit.ly/2AGEaK0

Heads up! It looks different -- enter your search terms in the search box on the top right (you shouldn't need to log in again once you're on the main OMO screen).

Answered by Kristina Shanton, Music Librarian

Its only a week before my books are due, so why can't I renew them yet?
Comment from Senior on Dec 07 2017

Items that are due December 15th may be renewed one week before their due date; on or after December 9th. If you have items that are due before that date and you are not able to renew, please contact the Circulation Desk at 274-3206, or Multimedia Desk for multimedia items, at 274-3881.

Answered by Ben Hogben, Access Services Manager

Please please please get the new Macbook USB C charger to loan out to students at the front desk. Thanks!
Comment from Scout on Nov 28 2017

Thank you for your suggestion.

The Library periodically adds Mac Book chargers to its collection for loan when possible, and when added, we announce through twitter or our Facebook account.

Answered by Ben Hogben, Access Services Manager

This past school year every time I go to the 4th or 5th floor for quiet study there are people talking, loudly. It's very frustrating and distracting. I was wondering if there could be more signs posted as a reminder for people to respect the quiet spaces. Thanks for all that you do!
Comment from Anonymous on Nov 14 2017

Thanks for letting us know.  We will update our signage.  If this issue continues, please ask a library staff member for assistance.

Answered by Lisabeth Chabot, College Librarian

Everyone (staff) is so kind and wonderful here. Thank you for everything you do!
Comment from Suggestion Box on Nov 01 2017

You are most welcome - our mission is to enhance teaching and learning at Ithaca College through the provision of flexible, diverse, and user-centered information services and resources.

Answered by Lisabeth Chabot, College Librarian

I'm an alum, and I came back to the library's website when gathering info for teaching highschoolers about Research methods. Thanks for a good looking and easy to use website!
Comment from Elizabeth on Oct 26 2017

Hi Elizabeth! Glad you like the website! Thanks for letting us know. 

Answered by Ron Gilmour, Web Services Librarian

Good work. The library has all seven of newest Nobel Prize Winner for Literature's Kazuo Ishiguro's novels, a collection of his short stories, and the two movies based on his books.
Comment from regular library user on Oct 05 2017

Thanks!  FYI, check out the popular literature collection on the main floor, we have recently added several new books, including "Twelve Mile Straight" by IC faculty member, Eleanor Henderson.

Answered by Lisabeth Chabot, College Librarian

Hello, I was very disappointed to see that the scanner on the main floor of the library has been removed. The scanner currently on the 3rd floor not only takes twice as long as the one downstairs, but it also does not completely fit some of the oversized scores in the library. The scanner in the multimedia room on the 3rd floor also seems to have been removed. Is there a plan to bring an additional scanner back to the library? It seems unreasonable to have one large scanner for over 6,000 students. While I understand budgets are a reality, when we have assignments that require scanning of oversized scores, we need oversized scanners available. Thank you, Patrick
Comment from Patrick Young on Sep 10 2017

Thank you for your comments.

The coin copier/scanner on the 3rd floor near music is the same machine that was formerly on the main floor-it was relocated as the previous machine on the 3rd floor no longer functioned.  Please note that the color printer/scanner now on the main floor has the same scanning options. Both will scan up to 11 x 17". Larger pages may need to be reduced. Please ask for assistance from Library staff at the Circulation Desk.


 

Answered by Ben Hogben, Access Services Manager

Would it be possibly to pin Google Chrome and File Explorer to the taskbar? They were either pinned or on the desktop on the computers for the last 4 years and now they're gone. It would just make using the computer easier. Also, would it be possible to set the computer default volume to zero?
Comment from Chris on Sep 08 2017

Hi, Chris.

Thank you for your suggestions. Library desktop PCs were updated to Windows 10 over the summer so they may look a little different. I will submit a service request to IT with your suggestions.

Answered by Ben Hogben, Access Services Manager

Wondering if there could be a link to the record for items in the New Books search? When I look under new titles, each book is not linked to the detailed record.
Comment from Randi on Aug 31 2017

The titles on our various lists of new materials used to be linked to records in Argos, and they will be again. The current state of these lists is the result of one of the minor bumps that we encountered during a system migration over the summer. We're working hard to get these lists updated and properly linked.

Answered by Ron Gilmour, Web Services Librarian

Do students have access to a database of audiobooks?
Comment from Anonymous on Aug 26 2017

Not at this time. We have a small collection of audio books shelved with popular fiction near the main entrance, facing the circulation desk. The Tompkins County Public Library offers ebooks through Overdrive. Many of the titles are available in audio format. You'll need a TCPL card to access these collections and IC students,faculty, and staff can apply for a card.
 

Answered by Ron Gilmour, Web Services Librarian

What's all the construction about on campus this summer? Is there an explanation somewhere online?
Comment from visitor on Jul 20 2017

See this update on the Summer 2017 project list from the Office of Facilities:


 

Answered by Lisabeth Chabot, College Librarian

Wrapping up my senior year...thank you for all the memories here at the library!
Comment from Anonymous on May 10 2017

You are welcome... best wishes for a rewarding post-undergraduate life.

Answered by Lisabeth Chabot, College Librarian

I don't get why the library the day before finals is not open by 8am... and doesn't open till 10... very confused, and not happy about this
Comment from Anonymous on May 07 2017

Thank you for your comment.

The Library was open until 11 pm the Friday and Saturday before finals. Also, library databases are available 24 hours a days, 7 days a week and printing is available 24 hours a day, 5 days a week. It would be helpful to know more about your suggestion for earlier library hours. You may write to Ben Hogben, Access Services Manager at bhogben@ithaca.edu

Answered by Ben Hogben, Access Services Manager

Tyrion Lannister? You are now quoting fictional characters?
Comment from Westerosi on Apr 06 2017

Absolutely. Some of my best friends are fictional.

Answered by Ron Gilmour, Web Services Librarian

Yep, still loving the library's All Gender Restrooms. Thanks Librarians!
Comment from Anonymous on Mar 23 2017

You are welcome - FYI, for those who are not aware, these restrooms are on the 5th floor.

Answered by Lisabeth Chabot, College Librarian

I renewed my books today, but the due date is still the same even though it says my items were renewed.
Comment from Anonymous on Mar 03 2017

After renewing your items, please refresh your browser; this will display the new due dates. If the due dates remain the same, please contact the Circulation Department. 

Answered by Ben Hogben, Access Services Manager

it's unbelievable to me when i leave the 2nd floor at night how busy it is and how people don't take care of their trash...then when i come in the morning how wonderful it looks nice and neat. someone takes good care of the floor
Comment from Anonymous on Mar 03 2017

We have a great housekeeping crew and will pass along your positive feedback.

Answered by Lisabeth Chabot, College Librarian

Just discovered the Obama reading list. Thanks. I never even heard of most of those titles.
Comment from Anonymous on Feb 21 2017

We add news items on a continuous basis - thanks for your interest and feedback.

Answered by Lisabeth Chabot, College Librarian

"Search Argos" seems...useless. It's like Googling but worse, less intelligent, less intuitive in returning search results. It overwhelms me (a seasoned information seeker) with useless and irrelevant information; I cannot imagine how a less experienced library searcher would feel!
Comment from Anonymous on Feb 14 2017

Argos can be overwhelming with its search results, depending on how your search is constructed. The Advanced Search provides a helpful structure allowing you to combine concepts. After your search, you can further refine your results employing many of the filters on the left (date, resource type, peer-reviewed, etc.). You can also narrow your scope (just databases, just the catalog, etc.). Try some of these different strategies to retrieve manageable and relevant results. If you haven't already, check out Tips for Argos, and feel free to contact the Research Help Desk for more advanced ways of searching Argos.

Answered by Laura Kuo, Health Sciences Librarian

What does it mean when you search a DVD and regarding its current status it says "Check holdings at Technical Services?"
Comment from Benji on Feb 14 2017

Hi Benji,

The status "Check holdings at Technical Services" indicates that we have placed an order for the item, but have not yet received it. We are happy to send you an email once the item arrives (well, the system is happy to do it, more precisely). In the record, click the Locations tab, then the Notify Me on Arrival link.

Answered by Dan Taylor, Library Systems Specialist

The library is too hot, so I am back studying in my room.
Comment from Anonymous on Feb 06 2017

It is actually a variety of temperatures in the building- it is cooler closer to the outside windows. The central system is set by the Office of Facilities at a standard temperature for the cool weather season and will be adjusted when warmer outside temperatures arrive.  

Answered by John Birk, Collections and Facility Supervisor

How do you search Reserves by the professor's name?
Comment from Anonymous on Jan 30 2017

Type the professor's last name in the search box on the Reserves page.

Answered by Lisabeth Chabot, College Librarian

Love this library , very calm.
Comment from Anonymous on Jan 16 2017

Enjoy the calm before the uptick in activity with the beginning of the new semester.

Answered by Lisabeth Chabot, College Librarian

Shoutout to Cathy Michael the communications librarian! She is so nice and super helpful. Such a great resource.
Comment from Anonymous on Jan 15 2017

Thanks for the excellent feedback!

Answered by Lisabeth Chabot, College Librarian

I love the atmosphere in the library. Everything is great. People at the Access Services desk are so helpful.
Comment from Suggestion box on Jan 14 2017

Thanks for the positive feedback.

Answered by Lisabeth Chabot, College Librarian

Tell Us What You Think

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Greatest Hits

Does the library have a collection of all the textbooks that are used for courses?

As a general rule, the Library does not collect textbooks for courses offered at the College. This is not because we are trying to make students' financial situations more challenging.  

During a typical academic year, there are approximately 2800 undergraduate and 450 graduate courses taught at IC. Using 3 texts as the average required for each course, this equals approximately 9750 books.  Also, textbooks tend to be frequently updated.

In recent academic years, the Library budget has allowed for the purchase approximately 5,800 new books and ebooks to support the current research needs of all departments and programs on campus.

We  do not have the funds to purchase current textbooks, while at the same time supporting student and faculty research needs.

Faculty sometimes place copies of textbooks or chapters from texts on reserve or ereserve.  If you’re not sure whether your professor has put your course’s textbook on reserve, search the Reserves site to see what is available.

Please note that, as academic libraries generally do not purchase textbooks, they are not available on interlibrary loan.   The IC Library does not fill Interlibrary Loan requests for textbooks in current use at the College.  

The Ithaca College Bookstore provides a rental service and sells textbooks.  Additional rental/purchase sites:

Chegg

CampusBookRentals.com

CengageBrain

BookRenter

Half.com

Amazon also rents textbooks as of Fall 2012.

Answered by Lisabeth Chabot

I understand that the second and third floor of the library are designated as group study, however, every time I am in the library groups are so loud and disrespectful it drives me crazy. I realize the fourth and fifth floors are for quiet study, but I can barely hear my group discussing at a moderate volume on the lower levels. Is there any way to remind patrons that while the floor is group study, they should still try to keep the volume down to a respectable level? It would go a long way towards creating a more positive library environment.

Given the open nature of the library's architecture, noise levels are hard to manage. Try asking people to be quieter--this usually works. If it doesn't, please see a Library staff member, who will use his or her magical librarian shushing powers.

Answered by Ron Gilmour