Talkback

Talkback

Talk Back is where you can ask a question or make a suggestion about library services.

Please let us know what you think, and we will post your suggestion and an answer from one of our helpful staff members.

Comments from Previous Years See this year

Last year there was a list of Christmas movies on your website. I can't find it.
Comment from Done with classes on Dec 12 2016

Glad you enjoyed our holiday films list! You can find it right here.

Answered by Ron Gilmour, Web Services Librarian

Can you please put up more signs or something about the quiet floors. No matter if I'm on the 4th or 5th floor, people are always making noise and being disrespectful and it's getting old. I shouldn't have to keep telling people to shut up when I'm trying to study.
Comment from Anonymous on Nov 06 2016

The challenge of managing noise levels is a perennial issue. Given the open nature of the library's architecture, noise levels are hard to manage. We have found that additional signage is not an effective approach. If asking others to be quieter does not work, please ask a Library staff member to address the issue.   Note that we also have earplugs available at the Research Help Desk.

Answered by Lisabeth Chabot, College Librarian

I am trying to access articles through the library website on my laptop and can sign in but when I click to get the article from ScienceDirect I get an error in both Chrome and Firefox.
Comment from Rachel on Oct 29 2016

Rachel:

I am able to get into ScienceDirect from my laptop and my iPhone and retreive pdfs of articles.  I accessed ScienceDirect from the database list (under "S") on the "Databases" link at the top bar of the library's website... ie. I did not use the search box on the website.  Try doing your search directly in ScienceDirect - I am also using Chrome.  If you have citations, you can try saving them to a word doc and pasting the article title in the SD search box and selecting "title" as the field.  
Hope this helps!

Answered by Lisabeth Chabot, College Librarian

Could you please buy Hannah Hart's book, Buffering? http://bufferingbook.com/ She is a YouTube star and LGBTQ+ icon, and I wanna read it so bad but I can't afford to buy it!
Comment from Anonymous on Oct 22 2016

Thanks for the suggestion - I just ordered this title.  If you have other titles to suggest, you can fill out our "Recommend a Purchase Form"

Answered by Lisabeth Chabot, College Librarian

This would be a good quote for the homepage I think: "No one knows anything that can't be found on a shelf in the public library." -Daniel Quinn
Comment from Anonymous on Oct 16 2016

Many thanks for submitting this quote! In the near future, we plan to review our accumulated submissions and refresh the set of quotes for the homepage.

Answered by Ron Gilmour, Web Services Librarian

You didn't mention the Ithaca connection. When his owner went off on his adventures, poor Argos was stuck in Ithaca.
Comment from Anonymous on Oct 07 2016

Indeed, Argos did stay behind in Ithaca.

Argos was well-known for his ability to seek out any wild beast in the forest (see what we did there? searching out anything?). Their relationship was also a symbol of loyalty, the longing of separation, and nobility of sacrifice.

Kinda of like us; we like having y'all around.

Answered by Dan Taylor, Library Systems Specialist

I thought the answer to the question about Argos could have been more of a teaching moment. Argos was also the name of an ancient Greek city, which is why the Greeks in Homer are sometimes collectively called the Argives. Argos is also similar to Argo, Jason's ship in which he and the Argo-nauts sailed in quest of the golden fleece. And Argos is very close in sound to Argus, the hundred-eyed guard that Hera set over the nymph Io, with whom Zeus was attempting a dalliance.
Comment from Anonymous on Oct 04 2016

Thanks for sharing! Argos is also an Inn, right here in Ithaca (no affiliation).

Answered by Ron Gilmour, Web Services Librarian

Argos, where'd that come from? Greek dog that proved to be man's best friend?
Comment from inquiring mind on Oct 03 2016

You got it on the first try! See this FAQ for more about Argos.

Answered by Ron Gilmour, Web Services Librarian

The sign at the Music Center desk says it's closed and go downstairs, but there is no one at that desk either.
Comment from Anonymous on Sep 22 2016

On weekdays, the Music Center desk opens at 10 am, and the main Research Help desk opens at 9 am. There are usually people around near the Research Help desk, so if you ring the bell someone will likely appear.

Answered by Ron Gilmour, Web Services Librarian

How do I print using webprint?
Comment from Anonymous on Sep 16 2016

1) Log in to webprint.ithaca.edu using your Netpass credentials
2) Click Upload Jobs (left side menu)
3) Click Submit a Job
4) Select WebPrint-library, or WebPrint-librarycolor, then click Print Options
5) Confirm number of copies, click Upload Documents
6) Click Choose Files and browse for your document(s)
7) Click Upload & Complete
8) Visit the WebPrint Release Station, within 24 hours, that is located on the main floor of the library, to the left of the copier

Answered by Ben Hogben, Access Services Manager

Keep old magazine issues available
Comment from Suggestion Box on Sep 12 2016

We retain print journal issues until the content becomes available in full-text online. All issues from the current year in the Popular Periodicals section are stored behind the current issue. We do not have the space to permanently retain backfiles of all of the current print journal subscriptions.  To search for journals to which the library provides access in print and online see this site.
 

Answered by Lisabeth Chabot, College Librarian

Does Netpass still work for database access since it is after Sept 9? The green button on the database access page does not work.
Comment from Anonymous on Sep 12 2016

Thanks for trying out the new authentication system. I'm sorry to hear it isn't working as you expect. Unfortunately, we are also unable to replicate your issue.

We'd love to help out and get you going where you need to go. Can you send us a problem report of your issue? That way, we can follow up with you a figure out what is not working.

Answered by Dan Taylor, Library Systems Specialist

There seems to be a problem with the PsycINFO link under Databases. Is there a way to fix it and still access the database?
Comment from Anonymous on Sep 08 2016

Thanks for reporting the PsycINFO error. This is a known problem that we're working on a fix for. In the meantime, please try using the browser's back button. If you need more help, please contact me directly at cbarboza@ithaca.edu.

Answered by Calida Barboza, Electronic Resources Librarian

Is there the Statistics software SPSS on all the library computers?
Comment from Anonymous on Sep 08 2016

Yes -for Windows, click on All Programs, scroll down to IBM SPSS Statistics, and then double click on IBM SPSS Statistics 24. For Macs, click on the Applications folder ->IBM ->SPSS and then 24.

Answered by Lisabeth Chabot, College Librarian

tweets are everywhere. tweets are annoying. tweets are useless. tweets should disappear.
Comment from non-tweeter on Sep 07 2016

We're sorry you don't like our tweets. We use Twitter to highlight web content of interest to members of the IC community and to make timely announcements about new services, technical problems, etc. We also have Facebook and Instagram accounts, if those are more your thing.

Answered by Ron Gilmour, Web Services Librarian

Are you guys accepting applications for the Fall Semester for work yet? I'm a returning student and am aware of my schedule.
Comment from Shawn on Jun 20 2016

Shawn:

At this time, there are no open positions for the Fall Semester, but that may change.  You can monitor this page and like the Library on Facebook as we post openings there as well.

Answered by Lisabeth Chabot, College Librarian

First, Thank you guys for all you do and the hard work you put in to make the library great. I really appreciate the new charging station. When I lost my charger this semester the library's charging station really helped me out!!!! It saved me from time to time so thanks for innovating it!
Comment from anonymous on May 14 2016

We are glad to support student success - our Access Services Manager, Ben Hogben, suggested adding the charging station.  He is working with the Facilities folks to install an additional charging/power station this summer.

Answered by Lisabeth Chabot, College Librarian

How accessible is the campus Library? Walking or rolling through the building, what barriers exist? What accessibility barriers have been addressed, and what is on the list for the future?
Comment from Anonymous on May 13 2016

Accessibility for all campus buildings and services is managed by Student Accessibility Services .  Compliance with relevant federal regulations and law is overseen by the Office of Legal Counsel.   The Library provides accessible widths between stack ranges and desktop computers at appropriate heigths.  Restrooms have handicapped stalls on selected floors.  An elevator provides access to all floors in the Library, in addition to an elevator that connects the Whalen Center to the Library.  Modifications and upgrades to campus buildings are undertaken by the Office of Facilities which maintains a project list.

Answered by Lisabeth Chabot, College Librarian

The chairs are old and so uncomfortable
Comment from Anonymous on May 12 2016

We're sorry you coudln't find a comfortable spot, a familiar complaint to any library during these final weeks of the academic year.  You may notice we try to provide a variety of seating for users on all floors of our Library.  Assessing our furniture on a regular basis and practicing good stewardship we reuse, repair, and replace as needed and when we are able.

Answered by John Birk, Collections and Facility Supervisor

boy is this place busy, but with all the extension cords lining the floor, its tricky to walk around.
Comment from Anonymous on May 08 2016

Thank you for your comment. The Library will soon receive a charging station that we hope will assist with charging USB devices and laptops that require an outlet.

Answered by Ben Hogben, Access Services Manager

Why is the starbucks thing not open Sunday evening? Shame on you.
Comment from Suggestion box on May 03 2016

The Library Cafe is scheduled to be open Sunday evenings from 7 pm - midnight during the academic semester. Comments regarding cafe hours can be sent to Dining Services, in the Comments or Suggestions field.

Answered by Ben Hogben, Access Services Manager

The scanner in the music section on the third floor is not currently working. It is unable to scan materials because it is not recognizing flashdrives when they are inserted in the machine.
Comment from Anonymous on Apr 29 2016

Our poor scanner needs a little break from time to time. Powering it down for a minute or so, then restarting, did the trick.

Give it a try now -- and thanks for letting us know!

 

 

Answered by Kristina Shanton, Music Librarian

The "search everything" feature is working much better than when it was the Beta Search on the older format, however, I still feel that is misses items that can be found through searching databases directly. Are there intentions to better integrate all of the databases into this search? Also, I love the "My Shelf" feature!
Comment from Anonymous on Apr 29 2016

We're glad you like the search! It is a discovery layer, in library-speak.

You are correct that some of our content is available in our databases but isn't discoverable in Argos (the name of our service). Here's how things work in Argos: database publishers provide metadata to our vendor, Ex Libris. Our local catalog's metadata is also loaded into Argos. Here's the rub: not all database publishers will provide metadata to Ex Libris. This is especially true with EBSCO databases -- EBSCO has their own discovery layer, which makes them competitors.

We would love for ALL of our available resources to be discoverable in Argos. The library community (including us) continues to lobby publishers to get them to release their metadata for discovery.

P.S. Ooooh, glad you like the "My Shelf" feature, too. We would love to hear how you use it for your research!

Answered by Dan Taylor, Library Systems Specialist

Sorry, I liked the old library website much better.
Comment from senior on Apr 26 2016

We're sorry you don't like the new site. It would be great to hear your thoughts about the site in more detail. Are there features of the old site that you miss? Things on the new one that are hard to find? Feel free to email me directly.

Answered by Ron Gilmour, Web Services Librarian

Are you ordering any more extension cords? Or headphones? Or macbook chargers? They never seem to be available :(
Comment from Anonymous on Apr 25 2016

The items you mention are in high demand and see a lot of use. Three extension cords were recently added to our circulating collection. Additional headphones are on order. Consider checking out a Mac Book from the Circulation Desk. We have three Mac Books that can be checked out for six hours, and will soon be adding seven more Mac Books to our circulating collection.

Answered by Ben Hogben, Access Services Manager

Who ordered that book on the Metamorpheus of Fat? It is an insult to us oversized people. No, just kidding. Thanks for all your efforts in making this college's library collection diverse, useful, and challenging.
Comment from Anonymous on Apr 19 2016

One of our professional librarians selected this title for the collection.  From a review: This scholarly book "scrutinizes the obesity dilemma from medieval times to the present. Using evidence from letters/writings and etchings/paintings from the different ages".

Answered by Lisabeth Chabot, College Librarian

The staff here is super chill. They're always helpful. Thanks guys!
Comment from Suggestion box on Apr 19 2016

You are welcome. Thanks so much for the positive feedback!

Answered by Lisabeth Chabot, College Librarian

Hi- I know applicants are notified by the 29th, but do the multimedia student positions have an application deadline?
Comment from Anonymous on Apr 14 2016

In the past, I've been inundated with applications and thus  assumed that I would easily complete the process by the 29th.  However, that hasn't been the case this semester, so I will be accepting applications until all the positions are filled.  My hiring deadline is Friday, May 13.

Answered by Kelly Merritt, Multimedia Resources Manager

There isn't any soap in the women's bathroom on the 3rd floor.
Comment from Anonymous on Apr 14 2016

Thank you - we will contact Facilities.   

Answered by John Birk, Collections and Facility Supervisor

Can we get air freshener/spray in the bathrooms please? Pretty please?
Comment from Anonymous on Apr 13 2016

We will pass your request along to Facilities and the Custodial Services.
JDB

Answered by John Birk, Collections and Facility Supervisor

Hello! Undergrad senior here graduating in May, and I have just enrolled for the Fall as a grad student. Do you know how library borrowing works over the summer in that situation? Thanks
Comment from Anonymous on Apr 13 2016

Thank you for your question, and congratulations on your graduation this May.

Borrowing loan periods will remain the same over the summer. If you have further questions regarding library policies, feel free to write to iclibrary@ithaca.edu, or call (607) 274-3206.

Answered by Ben Hogben, Access Services Manager

It is actually 80 degrees in the library right now according to multiple wall thermometers... Can you please make the library a more comfortable place to study and stay alert?
Comment from Anonymous on Apr 10 2016

We will try to contact Facilities, although there is most likely no one in their office until tomorrow morning.  We will most certainly follow up with them tomorrow if we are unable to resolve the issue today.

Answered by John Birk, Collections and Facility Supervisor

Stephen King: 'Books are a uniquely portable magic.'
Comment from library fan on Apr 08 2016

Great quote! Thank you!

Answered by Ron Gilmour, Web Services Librarian

Are you currently accepting applications for work even if it's not for this semester? If so, where would I find resources for that?
Comment from Anonymous on Apr 05 2016

We have a few openings for student positions in the summer and fall semesters. If you'd like to keep abreast of job opportunities at the Library as they become available, please "like" us on Facebook. Student jobs are always posted there as well as on the website.

Answered by Ron Gilmour, Web Services Librarian

There used to be an E-Waste Recycle Bin in the Library Lobby. It would be nice to have it back.
Comment from Anonymous on Apr 05 2016

The E-waste recycle bin has returned. You can find it on the Circulation Desk to the left of the Circulation staff.

Answered by Ben Hogben, Access Services Manager

I can't sign in to my regular library account. Neither IC username and password nor ID number and last name works.
Comment from Paul on Apr 05 2016

Talk to the Technology Student Worker at the Main Circulation Desk- they should be able to assist.  They can also consult with the DIIS Service Desk.

Answered by Lisabeth Chabot, College Librarian

Ron Gilmour you're my hero for defending Gaiman's quote and freedom of expression.
Comment from Jack on Mar 25 2016

Jack:

Thanks for your comments - Ron is an information professional.  

Answered by Lisabeth Chabot, College Librarian

Mr. Gaiman only means that the line between civilized people and the uncivilized is based on their love of free knowledge and the truth. Any offense taken based on the belief that Neil is insulting indigenous peoples or ancient tribes-people comes from a severe misreading of the quote. Read anything by Neil Gaiman and you will understand his admiration of cultures that did not reside in the comfort of walled cities with fascist armies. And he especially loves other culture's imaginations and stories. And frankly the state of what we consider "civilization" makes me wish I was a "Barbarian"
Comment from Conan the Librarian on Mar 23 2016

Let's hope that the "Great Gaiman Talkback Kerfuffle of 2016" encourages people to read the works of this talented author.

Answered by Ron Gilmour, Web Services Librarian

Thank you for defending free speech, even if it was just a simple quote.
Comment from Anonymous on Mar 15 2016

You're welcome! Thank you for your support.

Answered by Ron Gilmour, Web Services Librarian

The only thing better than the Neil Gaiman quote has been the library's response. I applaud you and your defense of free speech.
Comment from Anonymous on Mar 11 2016

Your support is greatly appreciated. Thanks!

Answered by Ron Gilmour, Web Services Librarian

Hey... if multiple people are uncomfortable with the use of 'barbarism' within the Neil Gaiman quote, the library's response has made me doubly so. Your rigid insistence of keeping what could be deemed a problematic quote....doesn't look great for the library or the people who run it. I urge you to consider who often holds outdated beliefs in spite of new evidence.
Comment from Anonymous on Mar 07 2016

It's interesting that none of the discussion, pro or con, of this quote has actually addressed its meaning, but has focused entirely on what some apparently consider a "bad word."

Mr. Gaiman's statement, made in the context of defending public libraries in Britain from budget cuts, speaks to the role of libraries as cultural institutions. He is saying that a society without libraries (or some means of preserving knowledge and making it available to others) is something less than "civilized."

The work of preserving knowledge often means that librarians have to defend our choices of what to preserve. A patron may decide that some book, DVD, or other material should simply not be available to the library's users. Books dealing with LGBT issues are often targeted by religious groups who apparently feel that library users must be protected from this knowledge. Some people who fancy themselves social progressives would see the works of Faulkner and Twain removed from collections for their use of "bad words" with reference to ethnicity.

These battles are most often fought in public libraries, but academic institutions can also be targeted by "those who know what's best for us" (to quote an old Rush lyric).

If we object to the word "barbarism" in one medium, why not others? Should we get rid of books that contain the word? A search on the word in our collections turns up over 2000 items. Which ones should go? I doubt that this is the intent of the person or persons who object to the quote, but it really is a "thin red line."

I hope that this explains our stance. For librarians, "multiple people [being] uncomfortable" is not a reason to remove something, but to defend it.
 

Answered by Ron Gilmour, Web Services Librarian

Poor Mr. Gaiman has unleashed quite a torrent of abuse for daring to use the word "barbarism," which apparently in our enlightened times no longer exists (though it sounds as if the complainants might feel it was valid when describing those who dare use it). As a graphic novelist, Mr. Gaiman is not shy of hyperbole. And certainly anyone familiar with the history of the word is aware that it has always expressed a prim disapproval of autre moeurs. Nevertheless what seems most barbaric about this issue is the attempt by some to censor the thoughts and words of others. These latter day Mrs. Grundys need to reflect on their need to purge the language and purify our thoughts.
Comment from Anonymous on Mar 05 2016

Nicely put.
Think for yourselves and let others enjoy the privilege to do so, too. - Voltaire

Answered by Ron Gilmour, Web Services Librarian

TAKE DOWN THE NEIL GAIMAN QUOTE ABOUT BARBARISM. IT IS UNACCEPTABLE IN THIS DAY AND AGE.
Comment from Anonymous on Mar 04 2016

This has been answered. See below.

Answered by Ron Gilmour, Web Services Librarian

More android chargers
Comment from Suggestion box on Mar 04 2016

There is an android charging station located to the right of the Circulation Desk, near the copier.

 

Answered by Ben Hogben, Access Services Manager

I enjoy the new design of the site. It's much more aesthetically pleasing and easier to navigate.
Comment from Anonymous on Feb 29 2016

We're very glad you're enjoying it. Thank you for letting us know!

Answered by Ron Gilmour, Web Services Librarian

A protractor (or 2!) would make a great addition to the other supplies that are available to patrons (tape, ruler, markers, etc).
Comment from Matt on Feb 28 2016

Thank you for the suggestion.

A protractor has been ordered and will be available at the Circulation Desk for a 6 hour loan period.

Answered by Ben Hogben, Access Services Manager

Wanted to submit some quotes that I thought could be cool for the library! “I have always imagined that Paradise will be a kind of library.”- Borges “The very existence of libraries affords the best evidence that we may yet have hope for the future of man”- Eliot
Comment from Anonymous on Feb 26 2016

The Borges quote is a classic! Thanks so much for submitting these.

Answered by Ron Gilmour, Web Services Librarian

Neil Gaiman is my favorite author. Here are some other quotes of his I'd like to recommend: Libraries are about freedom. Freedom to read, freedom of ideas, freedom of communication. “Books are the way that we communicate with the dead." "Our future depends on libraries, reading and daydreaming."
Comment from Anonymous on Feb 25 2016

Excellent! Thanks so much for submitting these.

Answered by Ron Gilmour, Web Services Librarian

Have you considered adding more whiteboard space to the study rooms on the 5th floor? I think they would prove most useful.
Comment from Anonymous on Feb 21 2016

Thanks for your suggestion - we will look into providing additional whiteboards to the small group study rooms on the 5th floor.

Answered by John Birk, Collections and Facility Supervisor

I do believe that Mr.Gaiman's quote is very out of place. Not because of the way it is being used on the site. But because the connotation behind the word "barbarianism" is deeply seeded in colonial expansion and segregation of many countries. Please reconsider this quotation by Ray Bradbury "Without libraries what have we? We have no past and no future." Keeping in mind the past of ALL people are not the same in this nation.
Comment from Passionate International Student on Feb 18 2016

Thank you for writing. The Ray Bradbury quote has been added to the set of the rotating quotes.

Answered by Ron Gilmour, Web Services Librarian

Hello, it's me. Some of the outlets seem to be out of commission. Is there any way to fix this? Thanks so much!
Comment from Suggestion Box on Feb 16 2016

Please let me know where the outlets are located so we can direct the electricians.
JDB
 

Answered by John Birk, Collections and Facility Supervisor

The quote "libraries are the thin red line between civilization and barbarism", which occasionally runs along the home page of the library website, is completely unacceptable and should be removed. It's the 21st century, we don't need to promote that kind of language. What does that say about Ithaca College as an institution?
Comment from Concerned anthropology major on Feb 14 2016

Thank you for your interest in our website.

Libraries and Neil Gaiman are passionate advocates of freedom of speech and ideas. To remove Mr. Gaiman's words would be contrary to this position. Collecting and making available representations of diverse viewpoints is one of the core values of librarianship.

We will keep Mr. Gaiman's quote on the site, but invite you to offer suggestions for more quotes. These quotes should be shorter than 70 characters and should pertain to libraries, knowledge, or information. Please email suggestions to rgilmour@ithaca.edu.

Answered by Ron Gilmour, Web Services Librarian

Is it still possible to have a book pulled and held for you at the front desk? If so, how can I do it through the new website?
Comment from Anonymous on Feb 13 2016

We're happy to hold items for you at the desk. For the item you want, click on the "Locations" tab and select "Pickup/Delivery." You'll need to be logged in to use this service (but if you're not, you'll see a helpful reminder).

Answered by Ron Gilmour, Web Services Librarian

For the last 2 days, when I click on a database, and then click on a letter, i get an error message.
Comment from Hilary Greenberger on Jan 30 2016

Hi Hilary--thanks for writing. I'm not able to replicate this problem. You might try clearing your browser cache.

Answered by Ron Gilmour, Web Services Librarian

I wish to complement you on your big list of Christmas movies. I haven't seen a better list on line, and the annotations are great.
Comment from Sylvite from VCU on Dec 18 2015

Glad you like our holiday films guide! Thanks to the ever-festive John Henderson for compiling the list.

Answered by Ron Gilmour, Web Services Librarian

The coffee cart does not open until 10:00am. I'm sure this is because of a lack of demand before that time, but I believe that having the coffee cart open at 7:00 or 8:00 would act as a strong enough pull factor to increase patronage in the early morning.
Comment from Anonymous on Dec 11 2015

Thank you for your suggestion. Patron counts for the early morning hours have been sent to Dining Services to see if a morning coffee cart is possible.

Answered by Ben Hogben, Access Services Manager

If I fall asleep in the library during finals week, are you going to yell at me?
Comment from Anonymous on Dec 08 2015

We make it a practice not to yell at anyone for any reason.   Given the stress that students are under during the last two weeks of the semester,  we understand that you might doze off.  Best of luck with your studies.

Answered by Lisabeth Chabot, College Librarian

Caffeine should be available for longer durations, especially in the early hours of the morn ie 12:00-3:00
Comment from Suggestion Box on Nov 20 2015

Thank you for your comment. Your suggestion has been forwarded to dining services.
Caffeinated sodas and energey drinks are available in the drink machine, located to the left of the Cafe, whenever the library is open.

Answered by Ben Hogben, Access Services Manager

Just checking this service - from the TC3 Library. We like it.
Comment from Susanna on Nov 20 2015

Thank you, Susanna. It is helpful for users to provide us with information or questions on library services.

Ben

Answered by Ben Hogben, Access Services Manager

why is there no "no smoking within 25 feet of entrance" sigms at the library entrance? it is really bothersome to walk through a cloud of smoke to exit the library. in rainy or in bad weather it is the worst.
Comment from Anonymous on Nov 19 2015

There is a sign posted at the library entrance that highlights New York state law regarding smoking within 20 feet of the entrance to a buildling.  The challenge is in regard to enforcement of this regulation at the entrances to all campus buildings.   A few of the newer buildings have covered smoking facilities at the appropriate distance from entrances.   Absent this type of facility, people smoke close to entrances - in all types of weather.   The problem is compounded by the lack of disposal receptacles for cigarette butts.  Please share any ideas you have for addressing this situation with the directors of the Office of Environmental Health and Safety and the Office of Facilities.   

Answered by John Birk, Collections and Facility Supervisor

How do I submit my materials for the current job opportunity that's available? Do I email someone, do I bring my materials in?
Comment from Anonymous on Nov 15 2015

Candidates should submit a cover letter, resume and a copy of current class schedule to Multimedia Services (3rd Floor, Gannett), attention Kelly Merritt, Multimedia Services Manager.

Answered by Lisabeth Chabot, College Librarian

Just wanted to say-I love the gender neutral bathrooms and I appreciate that the IC Library listened to the students who asked for them.
Comment from Anonymous on Nov 11 2015

Thanks for the positive feedback - we want to provide a positive environment for all our users.

Answered by John Birk, Collections and Facility Supervisor

I've been going to the library pretty regularly this semester, and I usually go up to the top floor, quiet study section to do my work. When I'm there, often pulling all nighters, I've noticed that the bathrooms there are extremely confusing. You see, there are two bathrooms, each with two stalls in them. And one is clearly designed for males, and the other is clearly for females. Yet the signs indicate that both are unisex. There are also locks on the doors, which are a little annoying too. Sometimes, the bathrooms are both occupied and locked, because of a fear that a female will accidentally walk in on a male, or vice versa. A simple fix would be to just change the signs so that the one on the left would be male and the one on the right would be female, as well as removing the locks on the doors.
Comment from Tiffany Morrison on Nov 11 2015

Tiffany,
We were questioned as to why the Library had no gender neutral washrooms in this very forum.  
The fifth floor washrooms were deemed suitable with minor alterations by the Office of  Equal Opportunity and Compliance, and the Office of Facilities.
 

Answered by John Birk, Collections and Facility Supervisor

Visiting IC this past weekend, I couldn't help but notice the absence of the Library on any of the campus signs. Why is this? What does it say about the value of research and inquiry at the College? People should know how to get to the library!
Comment from Anonymous on Nov 09 2015

Others have made this observation. We do not know the criteria used to determine the facilities that are listed on the campus signs.  I assume that the signage is intended for off-campus visitors who are attending campus events, etc.   We hope that most campus community members are able to direct visitors to the library.  We will share your feedback with the Office of Facilities.

Answered by Lisabeth Chabot, College Librarian

why wont the internet work?
Comment from Anonymous on Nov 02 2015

According the ITS website, there were connectivity issues yesterday.  As of 8:45 PM network connectivity was restored. Prior to that time, the ITS Service Desk received and verified multiple reports of network connectivity issues.  
If you experience connectivity issues please report them to the ITS Lab Consultant located at the Circulation Desk. 

Answered by Lisabeth Chabot, College Librarian

I think that it would undoubtedly beneficial to install a water bottle filler water fountain. The amount of people using the library would make this fountain extremely beneficial and of much use. I have had to wait in a line several days in a row, taking away time from my studies. this is an academic inconvenience. Thankyou!
Comment from Anonymous on Nov 01 2015

You are in luck!  A water bottle filling station will be installed in the Library over the Thanksgiving Break - this is a joint project between the Library and the Office of Facilities.  The station will replace the water fountain on the main floor. 

Answered by Lisabeth Chabot, College Librarian

I don't know if I can make recommendations since I'm now retired, but I think the library should have David McCullough's biography of the Wright Brothers. The library used to have more biographies on the new books shelf.
Comment from retired on Oct 26 2015

Thanks for the excellent suggestion - please use the Recommend a Purchase form  - your request will be forwarded to the appropriate liaison librarian.

Answered by Lisabeth Chabot, College Librarian

What is the noise on the fifth floor? It sounds like white noise so I'm not sure if it's intentional or not, it comes from little machines on the wall.
Comment from Anonymous on Oct 19 2015

We will investigate this noise - it is most likely coming from the HVAC system.

Answered by Lisabeth Chabot, College Librarian

It seems odd that the library is a place to go for information, but it doesn't have a bulletin board to provide information about campus and local events.
Comment from student organizer on Oct 05 2015

We do not have sufficient open wall space to install  a bulletin board that could accomodate all of the programming materials that are produced to promote campus events.   We use the web to highlight news items related to library services and resources.  We do post information in our staff lounge - organizations are welcome to drop off posters at the main desk.  

Answered by Lisabeth Chabot, College Librarian

I think the library would be an excellent candidate for one of those water fountain/water bottle refill stations that can be found elsewhere on campus. Just a thought!
Comment from Anonymous on Oct 05 2015

We agree and are in conversations with the Office of Facilities about the possibility of replacing a standard drinking fountain with a water bottle station.  Update:  A water bottle station is being installed over the Thanksgiving Break!

 

Answered by Lisabeth Chabot, College Librarian

why is it so unbearably hot in here today?
Comment from anon on Oct 05 2015

Just this past Friday user's were complaining of it being chilly here in the Library.  The Gannett sytems of heating and air conditioning rely on normal seasonal fluctuations of the outside temperatures (in other words the inside temperatures don't always change fast enough for us).  The HVAC folks are aware of our plight and hope to have a more comfortable atmosphere for us shortly.

Answered by John Birk, Collections and Facility Supervisor

Is there a way to access Mentor on the Library computers?
Comment from Anonymous on Sep 30 2015

Yes. 
mentor

Answered by Ben Hogben, Access Services Manager

While in the libary wednesday am I couldnt help but hear one of the janitors telling anybody who might be within hearing how busy she was and that they had to wipe down all these tables on 1st floor. And then they had their own work to do. This was repeated to others as she moved through the tables. does this person need help? it disturbs me to hear.
Comment from concerned student on Sep 30 2015

The Library has experienced a higher volume of use than we usually see this early in the academic semester.  This results in an increase in general cleaning and maintenance, which are standard duties of the facilities attendants.  I know that they will appreciate your concern and work with their supervisor to make sure that the building's upkeep is adequately addressed. 

Answered by Lisabeth Chabot, College Librarian

Could you please bring back the old database search that used to be on the front page? Being able to search across all of the databases the library had access to at once was incredibly helpful, and the search function worked very well. Has searching on all databases at once been moved to another page on the website?
Comment from Anonymous on Sep 24 2015

The "Article Quicksearch" feature has been replaced by a new search, located at the top of the home page. This new feature searches a much larger portion of our holdings than Article Quicksearch did. Try it out and let us know what you think.

Answered by Ron Gilmour, Web Services Librarian

What on earth is going on with the website?
Comment from Anonymous on Sep 17 2015

During the week of September 13th, the address library.ithaca.edu has been unavailable. A fully-functional backup site is available at ithacalibrary.net. We expect the .com address to be functional again early next week.

Having experienced unacceptable amounts of downtime with one hosting company, we made the decision to move our account to a different company. The migration did not go smoothly, in part due to an error by the original host and in part due to the lengthy nature of the registration process and DNS propagation.

Once the library.ithaca.edu domain has been transferred to the new hosting service, we expect that the site will be more stable than previously.

Answered by Ron Gilmour, Web Services Librarian

Hi! Do you think you could install the Nook reader app permanently on the iPads?
Comment from Anonymous on Sep 16 2015

We'll look into loading the app on our iPads. Thanks!

UPDATE:
We have installed the app on both iPads. Happy reading!

Answered by Dan Taylor, Library Systems Specialist

Just a suggestion. There are so many guides listed under Subject Guides that it is hard to find any. some of them aren't even subjects, really. Maybe you could create a different list called special topics and put some of the guides there. Things like lists of movies and guides connected to events.
Comment from psychology major on Sep 10 2015

Good point! We've wrestled for years with the question of how to make it easier to find information in our hundreds of research guides. We're investigating different options. Stay tuned for more developments! In the meantime, remember that you can use either the "Website Search" or the "Search our Guides" boxes to search for the guide you need.

Answered by Ron Gilmour, Web Services Librarian

Hi I've been noticing that many of the computers start at a very high volume, and if you forget to lower it before you play something with your headphones it can be quite painful!
Comment from Kirsten on Sep 09 2015

Kirsten:

Thanks so much for sharing this helpful tip.  We will add this item to the request list when the computers get reimaged in January.

Answered by Lisabeth Chabot, College Librarian

I really think it should a policy or something posted that everyone needs shirt and shoes on to be in library
Comment from Anonymous on Sep 09 2015

Thank you for your suggestion. Our public use policy
details the expected conduct of users.  The weather has been unseasonably warm lately; cooler weather will most likely bring with it changes in attire.

Answered by Ben Hogben, Access Services Manager

Viewing ebooks on my iPad is next to impossible.
Comment from Anonymous on Aug 25 2015

I'm sorry to hear that this is giving you trouble. Please try following the instructions for using the Bluefire Reader. If you need more help, please contact me directly at (607) 274-1892.

Answered by Calida Barboza, Electronic Resources Librarian

I like your effort to continual improve your services. However, when you access the page, the logo i pushes the rest of the information down the page. Perhaps something smaller? Thank you
Comment from Frequent User on Aug 24 2015

Thanks for letting us know about this issue. When changes are made to the site, some web browsers will grab the new content, but hold on to the old (cached) style information. In this case, the browser knows there is an "i" logo there, but doesn't have any information about how it should be displayed. This can be fixed by refreshing your browser. If that doesn't work, please contact me directly: rgilmour@ithaca.edu.

Answered by Ron Gilmour, Web Services Librarian

I tried logging in via your new Betasearch but the log in page is confusing and not listed correctly. It asks me for my Netpass Username (and underneath says Barcode) and also asks for my Netpass Password (and underneath asks for last name) both of which are incorrect.
Comment from Anonymous on Aug 17 2015

Thanks for helping us test our new search tool! On the login form, we list "barcode" and "last name" parenthetically because they must be used by IC affiliates, who don't have NetPass usernames and passwords. If you are an IC student, staff member, or faculty member, just use your NetPass credentials.

Answered by Ron Gilmour, Web Services Librarian

We have lots of awesome databases, but even more would be better!
Comment from Anonymous on Jul 31 2015

Check out our latest database, Statista, a statistics portal that provides data on over 80,000 topics from more than 10,000 different sources including agriculture, advertising, health, hospitality, consumer goods, and much more.

The content is geared towards business and marketing statistical needs, with a focus on current statistics.  Ready made tables are available for download as images to insert into presentations.

Answered by Lisabeth Chabot, College Librarian

Why isn't the library on any of the campus directional roadside signage? It seems weird that the Handwerker Gallery is on the signs, but the library isn't.
Comment from Anonymous on Jul 24 2015

Great question for which we do not have an explanation.  I assume that the signage is intended for off-campus visitors who are attending campus events, etc.   We hope that most campus community members are able to direct visitors to the library.

Answered by Lisabeth Chabot, College Librarian

Why does the elevator require a key to get from the first floor into the library?
Comment from Anonymous on Jul 16 2015

The first floor of Gannett Center has different opening and closing hours than those of the Library.  Tenants of the Gannett Center  try to create a safe and secure environment at all times, particularily in view of the Library's 24/5 operating hours during the Academic Semesters.  College community members who have accessability needs should contact Student Accessability Services (updated 7/22/15)

Answered by John Birk, Collections and Facility Supervisor

Hi! Just wanted to let you know that I am unable to access my account information through the IC Library website's top right hand corner link. I am directed to a blank page. Thanks!
Comment from Anonymous on Jun 01 2015

Sorry you're having this problem: it's a known bug that we're trying to fix. In the meantime, please use this link  to access your account information.

Answered by Ron Gilmour, Web Services Librarian

Hey Ben, I randomly clicked on a link to your profile page and this error message is what I got: Parse error: syntax error, unexpected '[' in services/staff_details.php on line 14 Just thought you'd like to know. Cheers!
Comment from Anonymous on May 30 2015

Thanks for catching this error! It's fixed now.

Answered by Ron Gilmour, Web Services Librarian

That art installation that greets us as we enter the library is poignantly evocative of something, but what? Are the empty shelves symbolic of the future of libraries or more akin to the message of TS Eliot's Hollow Men?
Comment from Visiter on May 29 2015

We are relocating the print reference collection in order to provide more group study tables and seating on the main floor.  Never fear, the empty shelves will be filled as soon as the stack units are stabilized.

Answered by Lisabeth Chabot, College Librarian

The air is not on or working today, and everyone is way too hot to work, is there something that can be done? It's a problem on every floor. Tomorrow is the last day of finals, and we have a lot of work to get done.
Comment from Kate on May 10 2015

As of this reply @ 8:45am, they have been aware of the problem and are working to make the environment more comfortable.  I have noticed that the Campus Center is very comfortable if you are so inclined.
 

Answered by John Birk, Collections and Facility Supervisor

The Library is fantastic. Don't let it change.
Comment from Suggestion Box on May 04 2015

Thanks for such positive feedback.  We will continue to enhance our services and resources with our users in mind.  Good luck with final exams.

Answered by Lisabeth Chabot, College Librarian

Could you tell me, when are books that on reserve for the Spring semester put back into general circulation (assuming they are not requested again for a summer class)?
Comment from Patrick on May 02 2015

Hello Patrick;
Thank you for your question.
Books on reserve for the spring semester will be de-processed and returned to the general collection beginning May 12. The process takes a few days.
If there is a book that you need to check out for the summer session, please contact reserve@ithaca.edu and we will see if the item can be removed from reserve now.

Answered by Ben Hogben, Access Services Manager

Where do you find a website
Comment from Elizabeth jones on May 01 2015

Elizabeth:

You can usually locate a specific website by typing relevant words into any web browser.  For additional asssitance, stop by the Research Help Desk, call (607) 274-3890, text us at 607-216-8513, or email us at reference@ithaca.edu

Answered by Lisabeth Chabot, College Librarian

Recently, the audio/visuals by the Handwerker Gallery have been getting increasingly louder (such as this morning). Is there any way the noise can be reduced?
Comment from Anonymous on May 01 2015

We contacted Mara Baldwin, the gallery director, asking for the audio volume for this student project to be reduced.  They will turn down the volume beginning on Monday for the duration of Finals Week.

Answered by Lisabeth Chabot, College Librarian

Most of the apple mouses in the library do not scroll up. Is there any way this can be fixed?
Comment from Anonymous on Apr 26 2015

Yeah, that roller ball gets pretty dirty from lots of hands. You can use a piece of paper to fix/clean it. Seriously:

From macintoshhowto.com
 

 

Simply take a sheet of clean white paper, put it on top of the mouse, and press down on the scroll wheel with your finger, but with the paper between your finger and the scroll wheel. Press quite hard with it and at the same time scroll around – moving it up and down and round and round. Move to a different area of the paper and give it another go.

The paper seems to absorb all the oil and gunk off the scroll wheel, and the scroll wheel in turn when it is clean must absorb the gunk off the sensors or whatever is underneath it.
If this does not take care of the problem, please report it to either an ITS student consultant or Circulation student employee at the Circulation Desk.

Answered by Dan Taylor, Library Systems Specialist

Need help using SRDS.
Comment from Anonymous on Apr 26 2015

See this short SRDS video I created. Email me if you have additonal questions. 

Answered by Cathy Michael, Communications Librarian

What does a librarian do on an average day? What's it like to be a college librarian?
Comment from Anonymous on Apr 24 2015

The answer to your first question varies from librarian to librarian - stop by the Research Help Desk, Music Center Desk, College Archives, or ask to meet one of the Librarians who works in Elecctronic and Technical Services.    As College Librarian, I am focused on addressing the Library's Strategic Priorities:

1. Develop access to content that meets the diverse needs of the various programs across the College.
2.  Develop and deliver high quality, personalized information services that are based on user preferences and a connection to academic programs.
3.  Engage in outreach and collaborative activities that enhance teaching and learning at the College and expand possibilities for productive partnerships.
4.  Develop multiple opportunities for students to acquire information literacy skills and faculty to enhance their research skills.
5.  Develop strategies that aim for sustained improvement by engaging users in an ongoing dialogue and continuously monitoring the allocation of personnel and other resources in support of our mission.

Answered by Lisabeth Chabot, College Librarian

Is there a particular book that is most commonly borrowed?
Comment from Brian on Apr 22 2015

Brian:

This varies from year to year - the top three ebooks used in the last 12 months are:  

1. American Dream and the Public Schools
2. Our Unsystematic Health Care System 
3. Film Festivals : Culture, People, and Power on the     Global Screen

Top three print books:

1. Civil War and Reconstruction : a documentary collection 
2. Basics of singing 
3. Joint structure and function : a comprehensive analysis 

Answered by Lisabeth Chabot, College Librarian

do playaways have two headphone slots, so two can listen at the same time?
Comment from Anonymous on Apr 21 2015

The PlayAways have one headphone output slot. Other options would be 3.5 mm external mini speakers or a dual 3.5 mm heaphone adapter, which would allow two headphones to be used at once.

Answered by Ben Hogben, Access Services Manager

Does IC Library participate in poem-in-your-pocket day? If so, have they considered allowing students to submit poetry to be handed out?
Comment from anonymous on Apr 20 2015

This year Poem in Your Pocket Day will be held on April 30.   Rather than submitting poetry on paper, we suggest that poets/poem lovers share their poem selection on Twitter by using the hashtag #pocketpoem.

Answered by Lisabeth Chabot, College Librarian

Great introduction to sources available. I think it would be best to start with hands on right away. Movie wasn't necessary.
Comment from Anonymous on Apr 15 2015

Thanks for the feedback - we will use it to modify future sessions.

Answered by Jim Bondra, Business Librarian

We think that this was a very useful introduction and we think this has limitless application for many disciplines.
Comment from Ali Erkan and Judith Ross Bernstein on Apr 15 2015

Thanks for the positive feedback.

Answered by Jim Bondra, Business Librarian

Why is there only one 15 minutes parking spot? It makes it difficult if you only have to pick or return DVDs. Who are all the special permit spots for anyway?
Comment from anon on Apr 15 2015

Parking rules and permits on campus are set and/or issued by the Office of Public Safety and Emergency Management.   We suggest you contact them for more information:  (607) 274-3756  or parking@ithaca.edu

Answered by Lisabeth Chabot, College Librarian

What is the oldest (non-serial/periodical) material in the Library? What is the oldest material including these?
Comment from Anonymous on Apr 13 2015

The oldest item is on ultrafiche: Decades of the newe worlde or West India: conteyning the nauigations and conquestes of the Spanyardes, with the particular description of the moste ryche and large landes and Ilandes lately founde in the west Ocean, perteynyng to the inherita. Author: Eden, Richard, published in 1555.   It is part of the Library of American Civilization collection.

The Ithaca Journal newspaper from 1823 is available online through the New York State Historic Newspaper Collection.  Harper's Magazine (print) and the New York Times (online and microfilm) newspaper begin with 1850.

For non-US content, we have the Times of London newspaper on microfilm beginning in 1788.

 

Answered by Lisabeth Chabot, College Librarian

It seems the access portal to LexisNexis accademic is down.
Comment from Anonymous on Apr 08 2015

We can't replicate the problem. Please make sure you're logging in through My-ResNet or ICAirnet-Secure, NOT ICAirnet. Please stop by the desk if you need help.

Answered by Lisabeth Chabot, College Librarian

I think the main floor of the library should have more single seating. It can get frustrating to be searching for seats and to find only one person sitting at a 6+ person table.
Comment from Anonymous on Apr 08 2015

To support the spectrum of user activities we've intentionally placed the larger tables on the main floor to support group study and collaboration.  The furniture on the remaining floors,smaller tables, study carrels, and lounge chairs support individual study.  

Answered by John Birk, Collections and Facility Supervisor

I understand that the second and third floor are designated for group study, and so the noise levels of students chattering is absolutely tolerable. [edited for length] Is there anything that can be done from the library's side to help fix this problem with the students? Is it possible for the staff to be less tolerant of these behaviors?
Comment from Anonymous on Apr 07 2015

We would hope that everyone in the library would be considerate of those around them.  Community standards are best supported by everyone taking part in their implementation and enforcement.  If speaking to other users does not resolve a problem, please do not hesitate to speak with a staff member at the Circulation Desk, who can help to resolve the situation. 

Answered by John Birk, Collections and Facility Supervisor

I'm having trouble loading any databases?
Comment from Anonymous on Apr 05 2015

Take a look at this Talkback. Could the network be the problem?

Answered by Ron Gilmour, Web Services Librarian

I'm trying to access Naxos and it won't load. I've tried accessing several other databases too and the same problem occurs. The page to sign in never loads.
Comment from Anonymous on Apr 03 2015

A quick thing to try -- our databases are not available over ICAirnet. You'll need to use My-ResNet or ICAirnet-Secure. If you are still having problems, please fill out the Database Access problem form, and we'll hop right on it.

Answered by Dan Taylor, Library Systems Specialist

I would like to thank Mister Bondra and all of the Librarians for his keeping our Slytherin students from obviously wasting Muggles time and money. Students of Hogwarts certainly know better. M. McGonagall (Dame)
Comment from Minerva McGonagall on Apr 03 2015

No unseemly house rivalry, please. Mr. Bondra strives to meet the information needs of students of all houses as well as Muggles and the occassional house elf.

Answered by Ron Gilmour, Web Services Librarian

I was checking out that legal research guide you've been promoting, but there is nothing there about the Wizengamot. False advertisin?
Comment from Slytherin on Apr 02 2015

Not at all. We limit our wizardry to answering legal questions involving only established United States & International laws not parallel universes.

Answered by Jim Bondra, Business Librarian

I love how responsive the staff at the library is on this site! Thank you for your commitment to making our library experience a comfortable one :D
Comment from Anonymous on Apr 01 2015

Thanks so much for your kind feedback.  I know that all of our staff, including our student employees, focus on meeting our users needs.

Answered by Lisabeth Chabot, College Librarian

Is that artwork on the third floor on the way to the music building Christian or Roman Mythology?
Comment from Anonymous on Mar 31 2015

The plaster casts displayed throughout the library came from the Metropolitan Museum of Art in New York City.
A catalogue was produced when the casts were exhibited in Handwerker Gallery in 2005.  According to the catalogue, the cast that you reference is of "Adoration of the Maji" by Nicola Pisano, a sculptor active from 1258-1278.  The original sculpture is one of the panels on an octagonal marble pulpit located in Siena, Italy's Cathedral.

Answered by Lisabeth Chabot, College Librarian

Is there any way to request texts for the library?
Comment from Anonymous on Mar 23 2015

Simply complete the Request a Purchase Form.

Answered by Lisabeth Chabot, College Librarian

It is a problem that the institution/library does not offer laptops for loan that students can take back to their residence for a period of time. [truncated] Thank you and I hope to discuss this further on a platform that is not a publicized forum.
Comment from Anonymous on Mar 23 2015

The intended purpose of the laptops is to allow computer use on all floors of the building, since the building's wiring will not support any more desktop computers. The Library expanded our hours to a 24/5 schedule to allow students to use our resources (including computers) whenever needed. We suggest that you share your idea with the ITS Helpdesk, as ITS handles campus-wide technology issues.

Answered by Lisabeth Chabot, College Librarian

Here for Ed Tech Day. Yours is the best functioning library website I've seen. Kudos to whoever is responsible.
Comment from Visitor on Mar 19 2015

Thanks very much! We're glad you found it useful.

Answered by Ron Gilmour, Web Services Librarian

I like the background music playing before you enter the library. It is a nice way of relaxation! Much appreciated.
Comment from Anonymous on Mar 18 2015

The music and images being projected are an ongoing project of the Art History department.  Mara Baldwin, Director of the Handwerker Gallery, will be pleased to know that her efforts are noticed and appreciated.

Answered by Lisabeth Chabot, College Librarian

Is it possible to put up signs telling patrons to be "considerate of others." Studying in the library, especially the 3rd floor cubicles, has become increasingly difficult due to people who have no respect or consideration for others around them.
Comment from Anonymous on Mar 03 2015

During mid-terms and the run-up to Spring Break we see increasing numbers of people using all areas of our Library.  
Please remember that the 2nd and 3rd floors are given over to group or collaborative study and the 4th and 5th floors are designated as quiet study floors.
I would appreciate it if you would consider contacting me personally; we'd like to know the exact area you are referring to so we may follow up on your suggestion.
Please send me an email or ask for me at the Multimedia Desk.
Thank you.

Answered by John Birk, Collections and Facility Supervisor

Your New DVD List popup blurbs have a kink. Boxtrolls is 1 hr 37 min, not 37 min. Nightcrawler is an 1 hr 58 min, not 58 min, and there are more.
Comment from Anonymous on Feb 25 2015

Nice catch! Thank you for pointing out this glitch! It's fixed now.

Answered by Ron Gilmour, Web Services Librarian

Is there a place to safely dispose of non-rechargable batteries on campus?
Comment from Anonymous on Feb 23 2015

There are several e-waste recycle bins placed around campus - the bins accept rechargeable batteries, CFLs, ink cartridges, cell phones, cordless phones, and other small electronics.  There is a bin in the library entrance way - next to the Ithaca Times newsstand.   Questions about e-waste recycling should be directed to the Recycling Line at 274-1777. 

Answered by Lisabeth Chabot, College Librarian

Could someone take a look at the door to the library from Whalen? It's been getting jammed for a lot of people and it's not that it's locked, it's just tricky to open sometimes. And it's recently been a more frequent issue.
Comment from Anonymous on Feb 22 2015

Thank you for bringing this to our attention, a maintenance service request has been submitted 6:45 2/23/2015

Answered by John Birk, Collections and Facility Supervisor

I see somebody wanted colored pencils so you ordered some. I'd like to check out a hamster, can you order one?
Comment from Anonymous on Feb 20 2015

Sadly, rodents fall outside of both our collection development policy and the College's pet policy. But thanks to our friends at YouTube, you can watch hours of amusing hamster videos like this one:

Answered by Ron Gilmour, Web Services Librarian

I want to be able to check out colored pencils!! Thank you
Comment from Suggestion Box on Feb 20 2015

Thank you for your suggestion.

A box of colored pencils is on order.

Answered by Ben Hogben, Access Services Manager

Hi! I know this question has been brought up before, but I want to put it on the table again. I think the library should have a microwave that is accessible to students. With the addition of grab-n-go and the library cafe, the facility is essentially encouraging more students to bring and eat food in the library. I know that none of your products require a microwave, but students will often eat a meal brought from an outside source into the library. Please consider these facts for the possibility of adding a microwave in the library. Thank you.
Comment from Anonymous on Feb 19 2015

We have reviewed the heating/cooking of items in the public space in the library with the Office of Environmental Health and Safety, particularly in vew of the installation of the Cafe.  EHS informed us that doing so has the potential to trigger the smoke/fire detection system that is in place to protect the library collections and computers.  Once the system is triggered, EHS requires an evacuation and extended investigation.  Based on the success of our pilot Cafe initiative, we expect to continue to collaborate with Dining Services in order to offer Grab and Go as a convenience to students.

Answered by John Birk, Collections and Facility Supervisor

The hand dryer in the men's room on the 3rd floor hasn't worked in a LONG TIME. Can a maintenance request be put in? Thanks!
Comment from Anonymous on Feb 19 2015

Thank you for letting us know, we will take care of that directly.

 

Answered by John Birk, Collections and Facility Supervisor

Oxford music online isnt working - please help!
Comment from Anonymous on Feb 11 2015

We have checked access and it is currently working. Due to contractual restrictions, Oxford Music Online is limited to 8 simultaneous users. You may want to try again at an off-peak time.

Answered by Kate Payne, Electronic Resources Coordinator

Hello! The library is a little toasty on the main floor. Can you please turn down the heat or have facilities fix the issue? Thank you.
Comment from Anonymous on Feb 10 2015

Lately the LIbrary and other buildings on campus have been experiencing fluctuating temperatures that are not comfortable to all.  Some areas of the Library are very cool and others are too warm, as you have noticed.  I will follow up with the HVAC crew and perhaps they can make some adjustments.

Answered by John Birk, Collections and Facility Supervisor

Hi. The library is uncomfortably warm. Is there any way that you guys could turn down the heat? Its probably at least a couple degrees over 70! Thanks!
Comment from Anonymous on Feb 06 2015

We will talk to Facilities about the indoor temperatures - it is actually below 55 degrees in other parts of the building.  They may be able to make some air handling adjustments.

Answered by John Birk, Collections and Facility Supervisor

I love the library and the people working there are great. One of my favorite aspects to the library in the winter is the bridge between Whalen and the library. It makes life a lot easier when going back and forth. I was just wondering why they close it overnight and if you would consider leaving it open, or even just extending the hours a bit? Thanks!
Comment from Anonymous on Feb 05 2015

The entrance to Whalen closes at 10 pm for security reasons as the closest service point is not staffed after this time.

Answered by Lisabeth Chabot, College Librarian

I would like to see more power outlets installed, or more power strips for use at the library. There are not nearly enough spots for students to plug in.
Comment from Anonymous on Feb 05 2015

We have discussed adding more power outlets with Facilities.   In the meantime,  you can check out power strips at the Circulation Desk.

Answered by Lisabeth Chabot, College Librarian

I love working at the library! It is a very good environment to get work and I appreciate everything you guys do to keep it up and running smoothly. Thanks a lot!
Comment from Tim on Feb 04 2015

Thanks for the positive feedback - we recognize that the Library serves many functions for many users.  We develop resources and services with our users in mind and will continue to do so.

Answered by Lisabeth Chabot, College Librarian

With the addition of grab-n-go, I find the library a distracting place to work (especially during the lunch hour on Tuesday/Thursday). Please move Grab-n-go back to campus center. Isn't the purpose of a library to have a quiet and working atmosphere and not a gathering place for lunch?
Comment from Anonymous on Feb 03 2015

Grab-n-Go is being offered as a pilot service this year.  We periodically meet with Dining Services staff to review the service and will share your comment.  Please note that floors 4 and 5 are quiet floors where you can use one of the Library's circulating laptops via the wireless network.

Answered by Lisabeth Chabot, College Librarian

The library should consider purchasing macbook air chargers! Thank you!
Comment from Anonymous on Feb 02 2015

Thank you for your suggestion.

The Library will consider your request. In the mean-time, the Circulation Desk has a Macbook Pro that may be borrowed for six hours.

Answered by Ben Hogben, Access Services Manager

Why don't they snowblow the roads/pathways instead of shoveling?
Comment from Anonymous on Feb 02 2015

The Grounds Crew in the Office of Facilities uses a variety of equipment to maintain the campus.  Snowplows and sweepers are used to clear roads and pathways.  Staircases and entries are cleared with shovels.  For more details, please contact, Ernie McClatchie, the Director of Grounds and Transportation. 

Answered by John Birk, Collections and Facility Supervisor

Our research librarians are so awesome! I'm leading the ILL office on a ridiculous goose chase right now to track down some manuscripts and they are incredibly patient, persistent and always very kind. Just wanted to say: THANK YOU! Librarians rule.
Comment from Anonymous on Jan 29 2015

Thanks for the positive comments!  The library staff who handle Interlibrary Loan requests are very service-oriented and strive to deliver materials in a timely fashion.  It is nice to know that their efforts are appreciated.

Answered by Lisabeth Chabot, College Librarian

This library is not huge enough to fit all of the fellow Ithaca students in here. When my buddies and I come to the library after hitting the gym, we find that there isn't space for 4 swole dudes to study our sports management homework together. Nearly all of the chairs were full...(edited for length)
Comment from Anonymous on Jan 24 2015

Thank you, we appreciate your feedback.  This is an on-going issue that we encounter a number of times during any acedemic year.    This issue doesn't usually arise so early in a semester.  It is a priority and a challenge.  Last summer we created more group study seating on the main floor.  I continually review space, seating, and other LIbrary conditions.

Answered by John Birk, Collections and Facility Supervisor

Hate to be that grumpy library goer but I'm about to be. Almost every time i take out multimedia discs from the library the kind students behind the counter take zero care in handling the discs. Fingers all over the surface, and smashing them back into the case, no doubt scratching them. I see this as akin to flipping through the pages of a book and ripping the pages. Maybe some instruction on the handling of discs is in order?
Comment from Anonymous on Jan 14 2015

I appreciate you bringing this to my attention. We suffer suprisingly little damage particularly in comparison to our statistics. Discs are amazingly durable. However, dirt and fingerprints are the leading cause to playback issues. At the beginning of the each semester, the staff meets to review policies and procedures.  We'll be meeting on Monday.

Answered by Kelly Merritt, Multimedia Resources Manager

Wifi in the Library is better!
Comment from Anonymous on Dec 17 2014

The Wi-Fi rebuild in Gannett Center was completed this week. ITS "statistics" show that Wi-Fi performance is much improved, but they'd like confirmation from the people that use Wi-Fi in the building. Please let them know if the Wi-Fi network is now meeting your needs by completing a quick feedback form


Answered by Lisabeth Chabot, College Librarian

I think we should re-evaluate the cost of colored printing. Double sided black&white is only $00.07, while a double-sided colored printout is $00.60. Even when I worked at my local library back home (which I did for 4+ years) there was never that great of a rate difference there or at any of the MidYork Libraries. It's extremely inconvenient.
Comment from Anonymous on Dec 17 2014

Thank you for your question. Were you referring to color copying? That price is determined by the Center for Print Production.

The Print Management Team is currently working on a plan to implement networked color printing in the library at the beginning of the spring semester. Details will be released as they become available.

Answered by Ben Hogben, Access Services Manager

The cafe should at least be opened until 1 am. We need more comfortable seating with a lot of outlets.
Comment from Suggestion box on Dec 15 2014

We will pass along your suggestion for additional cafe hours to Dining Services. At this time of the semester we naturally see an increase in use of our physical space with a related need for more electrical outlets. The Office of Facilities is reviewing options for adding more power outlets. Please note that we check out power strips and extension cords at the Circulation Desk.

Answered by Lisabeth Chabot, College Librarian

I would love a microwave!
Comment from Suggestion box on Dec 15 2014

At the present time, none of the items in the Library's vending machines need to be heated. We also would need a secure location for the appliance and it would require constant cleaning. We will keep this on the list of desired upgrades.

Answered by Lisabeth Chabot, College Librarian

Shout out to Brian Saunders, research aficionado! He is so friendly, knowledgable, helpful, and a total lifesaver during finals week. His research guides are put together so well and are incredibly detailed. I owe him credit for helping with almost all of my research papers!
Comment from Anonymous on Dec 13 2014

Brian prepared a record number of research instruction sessions and related guides this semester.  He will be pleased to know that his efforts are appreciated.

Answered by Lisabeth Chabot, College Librarian

Even though it has been a little while, i love the new tile floors up the stairs instead of the concrete!
Comment from Anonymous on Dec 12 2014

Thanks for noticing - the upgrade was many years in the making.  We think the new tile makes a much better impression on visitors and daily users.

Answered by Lisabeth Chabot, College Librarian

I'm doing an assignment and was given this link www.ithaca.edu/library/training/think.html I was told to outline the key points identified of using the web as a research tool, with the 'But is the WEB a Good Researdh Tool?' topic included in the site a great guide to assist me. The link to me to your homepage and I cannot see the specific article mentioned. Can you help?
Comment from Elise on Dec 12 2014

Elise:

See our guide on Evaluating Sources  - the methodology presented covers online/web resources.  Stop by the Research Help Desk if you need more assistance.

Answered by Lisabeth Chabot, College Librarian

The paper snow flakes above the desk on the first floor are great!
Comment from Anonymous on Dec 10 2014

To complement the real flakes outside.

Answered by Lisabeth Chabot, College Librarian

Will the library have free hot chocolate again for finals week?
Comment from Jimmy P on Dec 10 2014

Jimmy:

With the successful launch of the Library Cafe, we do not want to compete with the quality selections they offer - including hot chocolate.  The Library Cafe will have extended hours for finals:

Friday 12/12 - 10 am - 11 pm
Saturday 12/13 - 4 pm - 11 pm
Sunday 12/14 - 4 pm - midnight
Monday 12/15 - Wednesday 12/17 - 10 am - midnight
Thursday 12/18 - 10 am - 8 pm
Friday 12/19 - Cafe closed

Answered by Lisabeth Chabot, College Librarian

I'm a librarian just checking out your website getting website ideas and noticed that your "Ask A Librarian" link under "Wait! Do you need help right now?" on https://library.ithaca.edu/services/tell.php is broken. Just FYI. Also, I love your clean and uncluttered home page. Nice job! :)
Comment from Anonymous on Dec 05 2014

Thanks for letting us know about the dead link. It's fixed now. And thanks for your kind words about the home page!

Answered by Ron Gilmour, Web Services Librarian

You guys are doing great! Just wanted to tell you.
Comment from Suggestion Box on Dec 04 2014

Thanks so much for the positive feedback.  

Answered by Lisabeth Chabot, College Librarian

What's the policy for taking DVDs out over christmas break?
Comment from rob on Dec 04 2014

Good question, Rob! Although we are still open in between semesters, the College will be officially closed from December 24-January 4 and materials are never due when the library is closed,

Multimedia materials checked out on or after Monday, December 22 won't be due until we reopen on Monday, January 5, 2015.

As long as there are no outstanding requests, students can renew twice online and employees can renew up to eight times, so plan accordingly.

Keep in mind, multimedia materials accrue daily fines.

Answered by Kelly Merritt, Multimedia Resources Manager

Thanks for the free ear plugs. They make the group floors a lot quieter.
Comment from Anonymous on Dec 01 2014

We are pleased that they are meeting our goal. We decided that the best gift for this busy time of the semester is the gift of semi-silence.   

Answered by Lisabeth Chabot, College Librarian

A Huzzah, to Brian Saunders, theatre librarian extrodinaire! Those study guides are a life saver.
Comment from Jack on Dec 01 2014

Jack:

Thanks for such positive feedback - Brian puts a lot of thought and effort into creating his online guides.

Answered by Lisabeth Chabot, College Librarian

Shoutout to Kelly Merritt and John Birk in Multimedia! Really fantastic staff members!
Comment from Anonymous on Dec 01 2014

Thanks for the positive feedback.

Answered by Lisabeth Chabot, College Librarian

I'm thankful for the media desk! The staff, student workers, and the collection are beyond awesome!!!
Comment from Anonymous on Nov 26 2014

Thanks for the positive feedback! 

Answered by Lisabeth Chabot, College Librarian

I've actually found the employees at the front desk to be particularly friendly =)
Comment from Anonymous on Nov 21 2014

Thanks for the positive feedback.  Our student employee training is focused on providing excellent customer service.

Answered by Lisabeth Chabot, College Librarian

I think everyone is doing a great job. Thank you for all of your hard work!
Comment from Kare on Nov 20 2014

Kare:

Thanks so much for your kind words.   We strive to be user-oriented in our services and resources.
 

Answered by Lisabeth Chabot, College Librarian

I come here literally every single day through out the weekdays and stay here for hours on end. I believe the library needs to have the heat on higher or options around to moderate the heat if necessary around the library. The higher up on the floors the colder it gets
Comment from Diamond on Nov 19 2014

Diamond:

Per Ithaca College policy the interior building temperature set points are 69-71 degrees for the heating season (generally November-April).  I will verify with the Office of Facilities that all floors of the Library are currently heated within this range. 

 

Answered by John Birk, Collections and Facility Supervisor

Once again, research in the library made nearly impossible due to the fact that the internet is connection is so bad that I can't access a database.
Comment from Anonymous on Nov 14 2014

The wireless upgrade of Gannett is scheduled to begin Monday, November 17. The upgrade consists of significant increase in the number of access points The new access points are able to handle far more connections than the current access points. The upgraded system should be active before finals, according to the ITS schedule.  We hope to see major connectivity improvement - ITS will be looking for user feedback. Please note that you must use My-ResNet to access library databases (not ICAirnet).

Answered by Lisabeth Chabot, College Librarian

some of the employees at the front desk are rude and give you attitude if you have a question, or they make you wait a long time while they do your homework
Comment from Anonymous on Nov 12 2014

Thank you for your comments regarding a recent experience at the front desk.
Please send e-mail to iclibrary@ithaca.edu with the date and time of your visit, and Library staff will have a customer service conversation with the employees working during that shift.

Answered by Ben Hogben, Access Services Manager

The article quick search keeps going down.
Comment from Anonymous on Nov 12 2014

Thanks for getting in touch with us. I tested on and off campus to Article QuickSearch and was not able to replicate the problem. If you continue to experience access problems, please email me at cbarboza@ithaca.edu or call 607-274-1892.

Answered by Calida Barboza, Electronic Resources Librarian

It would be nice to have computers in a quiet place.
Comment from Anonymous on Nov 12 2014

There are no wired ports on the 4th floor and one on the 5th floor for the Catalog Search station.  The wireless upgrade of the Library is scheduled to begin next week - additional access points will be installed to provide enhanced service.  The Library circulates laptops for in-building use - they are available for check out at the main Circulation Desk. 

Answered by Lisabeth Chabot, College Librarian

I wish there were more rooms on the 5th floor for group studying. It's very frustrating that there are only 3-4 rooms for more than 6,000 students. Just a suggestion.
Comment from Anonymous on Nov 11 2014

We too recognize the need for additional collaborative space.   We continually monitor the use of existing space and make adjustments as possible.  We are also experiencing increased use of the building - our gate count increased 31% last year.  You might find the rooms in the Digital Media center are sometimes available.

Answered by Lisabeth Chabot, College Librarian

It would be so awesome if the library cafe could incorporate things from TC lounge like tiger brownies and specialty drinks.
Comment from Anonymous on Nov 11 2014

There was a previous request for Tiger Brownies which we passed along to Dining Services.   They are adding more beverage options across the campus.

Answered by Lisabeth Chabot, College Librarian

Could there please be more "Quiet Study" signs on the 5th floor? There have been several times when I've been working and people seem to not know or don't care that there's not supposed to be any talking up here.
Comment from Anonymous on Nov 02 2014

Thanks for letting us know - we will look into posting more signage on the 5th floor.

Answered by Lisabeth Chabot, College Librarian

I know dining services and the library are totally different entities, but, since Grab and Go has been stationed in the Library, I just wanted to shout out to Blondeva, who's retiring this week. She's incredible, and will be missed!
Comment from Anonymous on Oct 29 2014

We will pass along your best wishes to Blondie!

Answered by Lisabeth Chabot, College Librarian

I saw your link to the National Book Award finalists. Are they all coming to a library near me?
Comment from Anonymous on Oct 28 2014

All of the National Book Award finalist titles are either on order or in the Library's collection.  

Answered by Lisabeth Chabot, College Librarian

Could you please get rid of that awful ebola graphic on the website. It's gross to look at and it keeps popping up. Maybe another picture?
Comment from Anonymous on Oct 27 2014

Believe me, some of the other choices were far worse. Nevertheless, out of consideration for the delicate, I have changed the picture.

Answered by Ron Gilmour, Web Services Librarian

Hi! There is an very annoying, persistent high pitched noise on the 5th floor of the library. Not sure what it could be!
Comment from Anonymous on Oct 27 2014

Thanks for letting us know! According to John Birk, our Facilities Manager:

This is a seasonal problem that arises every year.  I’ve contacted the HVAC assistant supervisor.

Answered by Lisabeth Chabot, College Librarian

Hey Library! I have been having issues with the article quick search the past few days. It keeps bringing me to a page that is not found when I search. Has anyone else been having these problems?
Comment from Krista on Oct 23 2014

Krista:  When you say it is bringing you to a page that is not found, is that after you click the "Get It" button for an individual article? Or, are you not connecting at all?  We are getting questions about connectivity and are advising students that they must use ResNet (see the next TalkBack).  Please stop by Reference Desk or call us at (607) 274-3890 so we can help you trouble shoot.

Answered by Cathy Michael, Communications Librarian

Hi Library, I currently cannot access two databases (WorldCat and JSTOR)...I'm not off campus. When I click on the hyperlink to get to those sites, I get an error webpage. Don't even get to the page where I sign in with my netpass username. Any insight?
Comment from Anonymous on Oct 22 2014

I'm sorry to hear about the database access problem you encountered. If you are using a laptop from on campus, please make sure that you are connected to the My-ResNet wireless network. If the problem persists, please contact me at (607) 274-1892 or cbarboza@ithaca.edu. Thanks.

Answered by Calida Barboza, Electronic Resources Librarian

Still loving the gender neutral restrooms! Thanks so much for those! They make a huge difference in people's lives!
Comment from Anonymous on Oct 22 2014

Thanks for the positive feedback.  In case others do not know, they are on the 5th floor.

Answered by Lisabeth Chabot, College Librarian

Is it possible to request comic books and/or graphic novels (such as DC/Marvel/ Dark Horse) through Interlibrary Loan (ILL)?
Comment from Anonymous on Oct 18 2014

The IC Library purchases graphic novels, as do many libraries.  Comic books, in the traditional newsprint format, are less frequently purchased and collected by libraries, so they are less likely to be available via Interlibrary Loan.  If you would like to recommend graphic novels for the IC Library's collection, please use the Recommend a Purchase Form

Answered by Lisabeth Chabot, College Librarian

Please get rid of the ancient laptops. It's 2014 not 1984 with the money this school gets it shouldn't be a problem.
Comment from Suggestion Box on Oct 15 2014

One-third of the Library loaner laptops are replaced every year. The laptops have from 4 to 8 gigs of RAM, Windows 7, and a 2.50 GHz or above processor.
If there is particular software that you need that is not in the standard image on the laptops, please e-mail Helpdesk@ithaca.edu with your suggestion.

Answered by Ben Hogben, Access Services Manager

Would there be a way to put a couple computers on the fourth floor so that we could work in an overall quiet environment?
Comment from Anonymous on Oct 11 2014

There are no wired ports on the 4th floor.  With the wireless upgrade scheduled for this semester, there will be ample access points to provide enhanced service using one of the library's circulating laptops or a personal laptop.

Answered by Lisabeth Chabot, College Librarian

Could you please suggest to catering that the Library cafe begin to offer some of the items that TC lounge used to offer before it was closed. Examples of items would be paninis, tiger brownies, etc. Thanks!
Comment from Anonymous on Oct 10 2014

The Library's coffee kiosk is set up to offer beverages, grab-and-go lunch service during the week and small packaged foods that do not have to be cooked/kept warm.   We will pass along your suggestion for tiger brownies.

Answered by Lisabeth Chabot, College Librarian

Why are the motorcycle spots outside blocked off by posts and rope? It's only the motorcycle parking places, so I'm confused as to what construction they could be doing in such a small area.
Comment from Dante Vittone on Oct 09 2014

Dante:  We contacted Facilities. Their response:  

The area you are referring to is where the new trash and recycling area for the Library will be located. Dumpsters and recycling containers are being moved away from buildings for safety reasons.  The motorcyle area has been moved a bit further to the west.  

Answered by Lisabeth Chabot, College Librarian

The computer on the fifth floor is having problems booting up! Can it get fixed? Thanks!
Comment from Anonymous on Oct 08 2014

Thanks so much for letting us know.  We will see if we can troubleshoot the problem in-house or need to contact ITS.   ITS has been contacted.

Answered by Lisabeth Chabot, College Librarian

Is there a way to create an online database for the CDs at the multimedia desk like there is for the DVDs? There is probably some useful stuff that we don't know about.
Comment from Anonymous on Oct 07 2014

Good question. CDs can pose a difficult problem because one CD can have many titles on it, not just one; this can make it trickier to find specific works on a CD, as well as being harder to make an alphabetical list with all the represented titles.

However, we'll look into the feasibility of doing a genre list for the CD collection.  In the meantime, if you need help browsing the collection, visit the Music Reference Desk.

Answered by Kristina Shanton, Music Librarian

Do you have a list somewhere of online encyclopedias or should I just use wikipedia?
Comment from Anonymous on Oct 06 2014

Great question and thanks for inquring!  See our eReference guide for suggested online reference sources.

Answered by Lisabeth Chabot, College Librarian

Oftentimes, when I want to use the Group Collaborative Study rooms on the 5th floor, they are already in use. Is it possible to implement a sign-up system, so that other people get a chance to use them during the day?
Comment from Anonymous on Oct 04 2014

All of the library's spaces are available on a first-come, first-serve basis.  We recognize that space is at a premium and wish that we could offer more private spaces.   You might check the rooms in the Digital Media Lab - they offer some privacy and are not always in use.

Answered by Lisabeth Chabot, College Librarian

Really miss the chairs with armrests, it's so hard to do reading in my favorite spots on the 4th floor now. :(
Comment from Anonymous on Oct 02 2014

Thanks for your feedback. Unfortunately, it was not feasible to repair and/or recover those chairs due to wear and damaged condition.  There are chairs with armrests on the 5th floor. While the new chairs are more durable, we will keep your comments in mind as we are able to replace furniture in the future. 

Answered by Lisabeth Chabot, College Librarian

The wifi is honestly pitiful. Unfair for us to have so much work to do on the internet when half the time my computer barely can connect IN the library.
Comment from Anonymous on Oct 01 2014

Due to documented connectivity issues, Gannett Center was identified as a priority site in the campus wireless upgrade project.  Work should begin sometime this semester.   We recommend that students use ResNet for internet access in the Library (vs. IC Airnet) as it is more stable.

Note that you can continue to send feedback to the ITS Twitter account @ithacaits #icwifi

Answered by Lisabeth Chabot, College Librarian

It would be cool to have a microwave in the library for having lunch/dinner!
Comment from Carmen on Sep 30 2014

Carmen:

You are not the first person to suggest the addition of a microwave oven. At the present time, none of the items in the Library's vending machines need to be heated.  Environmental Health and Safety has also indicated that cooking in the public area may set off the smoke detectors and cause an evacuation of the building; we would need a nonpublic location for the appliance.

There is a microwave installed in the Campus Center as many students and faculty members eat their meals in that facility.

Answered by Lisabeth Chabot, College Librarian

Why dont you have Hoover's Online or do you and I cant find it?
Comment from Anonymous on Sep 25 2014

It is included in the LexisNexis Academic database. Go to the library homepage and sign in to LexisNexis Academic found under Databases Then on opening page, go to upper right and go to Source Directory. You can then go to Find or Browse to  search for various Hoover's directories.

If you need assistance, or you don't find what you are looking for, please stop by and see me in my office.

Jim Bondra, Business, Economics and Sport Media & Management librarian. 607-274-1962 or jbondra@ithaca.edu

Answered by Jim Bondra, Business Librarian

Does the library provide a subscription to the NYT? I found the eReserves database, but I just want to read the paper online for leisure.
Comment from Anonymous on Sep 23 2014

We are able to provide full-text access to NYT through databases like ProQuest and LexisNexis.  We realize this is not the same as browsing the NYT website, but if you're on the website and find an article of interest, you can then search it in one of our databases to find the full text.

We also have a current print subscription.

Answered by Ron Gilmour, Web Services Librarian

There are literally no trash cans around campus, It's very inconvenient. If I were eating a banana around campus I would have to save the peel until I got into a building in order to throw it out.
Comment from Jade on Sep 10 2014

We checked with the Office of Facilities:

Research has shown that placing trash receptacles outdoors leads to an increase to litter in the outdoor space.  Receptacles are located within the entry areas of buildings so that trash generated outdoors can easily be disposed of inside.   Outdoor litter has not been a concern at IC, so they have opted to not clutter the outdoor areas with trash and recycling receptacles.

Answered by Lisabeth Chabot, College Librarian

Can the library get a water bottle fill station at the water fountains? They are being implemented all throughout campus; three in the business school, three in Hill Center, one in campus center, one in park, one in textor, and one in the fitness center. I think that at least one should be put on one of the floors in the library. If we really want to promote the use of reusable water bottles on campus, then the building with the most amount of traffic should have at least one water bottle fill station.
Comment from Anonymous on Sep 08 2014

We will forward your excellent suggestion to the Facilities Office.  They are responsible for the installation of these stations.

Answered by Lisabeth Chabot, College Librarian

I miss the old big comfy red chairs :( These ones, with their nonexistent armrests make it nearly impossible to get comfortable, and as a result my productivity level has decreased.
Comment from Anonymous on Sep 05 2014

Thanks for your feedback. Unfortunately, it was not feasible to repair and/or recover those chairs due to wear and damaged condition.  There are chairs with armrests on the 5th floor. While the new chairs are more durable, we will keep your comments in mind as we are able to replace furniture in the future. 

Answered by Lisabeth Chabot, College Librarian

The grab and go lunches are half the size as last year, and you aren't allowed to swipe twice. Students are angry.
Comment from Anonymous on Sep 04 2014

We will forward your comments to Dining Services.

Answered by Lisabeth Chabot, College Librarian

Why are the new computers (Renewal Cycle A - specifically the Dell's) slower than the old computers? It took 5 minutes to start one up and open a web browse. My laptop is 2 years old and can get to the web quicker.
Comment from Anonymous on Sep 03 2014

All of the desktop PCs' are similarly configured, so the renewal cycle does not matter. Library desktop computers have many software programs installed, which may take longer to load and reset to their original settings each time the computer is rebooted. We will pass along your feedback about the network speed to ITS.  

Answered by Lisabeth Chabot, College Librarian

Does the library still have audiobooks?
Comment from Anonymous on Aug 29 2014

We are migrating to the Playaway format for our audiobooks.  Playaway is a small portable audio player - all you need are headphones to listen to the book. You can control the speed of the narrator's voice and automatically bookmark the last place you left off after powering down.  Playaway will work with most cassette adaptors and FM transmitters, so you can use Playaway in your car.   Playaway audiobooks will be arriving soon.

Answered by Lisabeth Chabot, College Librarian

You have some many guides and the lists are so long. Isn/t there an easier way to display them. A person can get lost.
Comment from new student on Aug 28 2014

On the Research Guides page you can limit your results to the type of guide: subject, course, ICSM.  



There are also drop down menus for the types of guides on the main website page.  If you are looking for a specific subject/topic, use the search box to enter your term.

 

Answered by Lisabeth Chabot, College Librarian

What is the difference between the quick print station and the release station?
Comment from Anonymous on Aug 27 2014

Thank you for your question.

The Quick Print station (that has the A&E Center building as the background) is for a file that you have in an e-mail, Sakai or on a flash drive and need to print.

The Release Station (blue screen log-in page) is used when you are working on a library or personallaptop and/or prefer to create documents, upload them to webprint.ithaca.edu and print at a later time.  Documents are held in Webprint for 24 hours.

For more information on Print Management, visit:
http://www.ithaca.edu/its/general/printmgmt/

Answered by Ben Hogben, Access Services Manager

Could you please refill the sanitary product vending machine in the women's bathroom on the main floor?
Comment from Anonymous on Aug 26 2014

Thanks for letting us know - we have contacted Facilities and it will be taken care first thing this morning.

Answered by Lisabeth Chabot, College Librarian

Your website is amazing. I'm wondering what software/platform you're using.
Comment from Felicia on Aug 12 2014

Felicia:

Thanks for the positive feedback. Ron Gilmour, our Web Services Librarian can answer questions about our website's development and functionality.

Answered by Lisabeth Chabot, College Librarian

I love your plagiarism tutorial! (I am a librarian and am always trying to think of new ways to explain plagiarism to students).
Comment from Lindsay Hansen on Aug 08 2014

Lindsay:

Thanks for the positive feedback.   We continue to focus on developing online tools that support student research skill development.   We have recently developed additional tutorials in our "Research 101" series.

Answered by Lisabeth Chabot, College Librarian

Are there machines available in the library that will allow me to scan documents/book chapters to a flash drive?
Comment from Anonymous on Aug 01 2014

The Ricoh copier on the Main Floor will scan documents and has a USB port on the left front of the machine.

Answered by Lisabeth Chabot, College Librarian

I've found it hard to study in the library this summer because the staff and students on the second floor talk so loudly. Is there anyway that more computers can be put on the more quiet floors to help students avoid distraction when they try to study?
Comment from Anonymous on Jul 30 2014

There are computers in the listening area next to the Multimedia desk. You might also try checking out a laptop and taking it to the fourth or fifth floor. 

Answered by Lisabeth Chabot, College Librarian

I love your library's website! Was it designed internally or do you contract with a web design firm?
Comment from Anonymous on Jul 17 2014

We have excellent in-house staff who build and maintain our website - a Web Services Librarian and a Library Technology Specialist.  Additionally, some of the organization of secondary pages is informed by usability testing and the deliberations of our Web Content Team.

Answered by Lisabeth Chabot, College Librarian

Is printing free for Ithaca College students?
Comment from Harry on Jul 13 2014

All currently enrolled IC students with a Netpass account have an unlimited printing allowance during the Summer Session 2014. Beginning August 11, 2014, each student will have a set printing allowance. For more information on the Ithaca College Print Management Program, see the ITS page.

Answered by Lisabeth Chabot, College Librarian

Who is the guy who wears salmon denim shorts and follows me around the fifth floor of the library?
Comment from Thomas Ives on Jul 06 2014

Student employees may be in the stacks looking for "Not on Shelf" library materials that have been requested by users.

Please report any suspicous behavior to Public Safety at 274-3333.

Answered by Lisabeth Chabot, College Librarian

What's the oldest book you have in the library?
Comment from visitor on Jul 01 2014

It depends!  We have many older books on ultrafiche and microfiche, as well as some musical scores for medieval compositions.  We will do a bit of research and post an answer as to our oldest physical book.

Answered by Lisabeth Chabot, College Librarian

When will the journals be back up? Every time I select a journal, I'm directed to a new tab with nothing in it.
Comment from Anonymous on Jul 01 2014

Our journal management service is working as it should -we just tested it.  You may be experiencing browser problems.  Please contact Calida Barboza for further assistance.

Answered by Lisabeth Chabot, College Librarian

Is it possible for me to print off an ebook?
Comment from Anonymous on Jun 30 2014

You can print a maximum of 60 pages per ebook, per user session. To print from the ebrary interface, click InfoTools. Then select Print. In the dialog box, enter the page range you'd like to print. If you need more help with this, please contact me at cbarboza@ithaca.edu or 607-274-1892. 

Answered by Calida Barboza, Electronic Resources Librarian

Where'd the microfilm machine go?
Comment from Anonymous on Jun 24 2014

It is temporarily on the 4th floor, where we are relocating the microformats.  That said, it is not ported on the network.  It will be restored to the main floor until we can get a live port in place.

Answered by Lisabeth Chabot, College Librarian

Ithaca Library, what would your six-word story be?
Comment from freshmanjay on Jun 20 2014

Enhancing learning and teaching for all.

Answered by Lisabeth Chabot, College Librarian

Does the library have any books in braille, besides the U.S. Constitution?
Comment from Anonymous on Jun 16 2014

The New York State Talking Book and Braille Library (TBBL) lends audio and braille books and magazines to eligible residents of upstate New York who have a qualifying print disability.   See also the adaptive technology services provided by Student Accessibility Services at Ithaca College. 

Answered by Lisabeth Chabot, College Librarian

Are databases not available over the summer? I am trying to get on them, but it says that my internet provider cannot connect to the server "eproxy.ithaca.edu" .
Comment from Anonymous on May 22 2014

Databases are available over the summer for all currently enrolled students. If you continue to experience access issues, please contact Calida Barboza

Answered by Lisabeth Chabot, College Librarian

This may be an ITS issue, but for some reason if I am on one of the Macs or Mac Minis in the library, I am unable to find the option when printing to either staple or hole punch the pages. Could someone direct me to the proper screen, or is that functionality not supported on Apple products?
Comment from Patrick on May 22 2014

Patrick:
Thank you for reporting this problem; we are working with ITS to resolve this issue.
If you have questions regarding printing in the Library, please speak to a staff member at the Circulation Desk.

Answered by Lisabeth Chabot, College Librarian

Here is a super idea. Books are a heavy load to carry, especially for those who have to take out a lot at once or walk to and from campus. What if the library created a state-of-the-art, cutting edge system of cubbies, in which students could leave their checked out books in the library so they don't have to carry them around all the time, yet can access them with ease? Not only would this save me from buying those awful backpack strap gels you see on those infomercials, but it would also allow me, with all that extra space in my bag, to pack an extra package of coconut cookies!
Comment from Anonymous on May 22 2014

This is a super idea - our primary challenge would be space for such storage and how to distribute/assign available spaces.   One positive aspect of electronic materials (ebooks and online journals) is that they require only virtual storage. 

Answered by Lisabeth Chabot, College Librarian

How many books, exactly, does the library have? Disregarding music scores. 3 floors is alot of space.
Comment from Curious on May 16 2014

There's a difference between talking about books as bound volumes and as titles. For instance, The Collected Works of Bernard Shaw is comprised of thirty separate volumes. So we'd count that as one title, but thirty items.

This is a broadly categorized breakdown of our physical holdings, as item counts:

Books: 259,246 items (includes music books, but not scores)
Scores: 28,880 items
Periodicals: 26,639 items

And, if you are curious, here's a title breakdown of our physical holdings:

General: 221,408 titles
Music: 35,572 titles
Periodicals: 1,551 titles

These counts do not include microform or electronic holdings, which account for a large portion of our resources.

Answered by Dan Taylor, Library Systems Specialist

So many people lose their USBs at the digital media lab! Perhaps the lab should have a sign that directs people who have found USBs to give them to the front desk, or maybe a small box for people to claim them? Just a suggestion!
Comment from SF on May 09 2014

Flash drives that are left in PCs, copiers, and print stations anywhere in the Library are kept at the Circulation Desk.  Check there if you have misplaced your USB drive.

Answered by Lisabeth Chabot, College Librarian

Just finished a project on librettist Lorenzo Da Ponte. The library should have the DVD "Io, Don Giovanni"
Comment from Anonymous on May 08 2014

Thanks for the suggestion - please fill out a Recommend a Purchase Form.

Answered by Lisabeth Chabot, College Librarian

how long are you open today
Comment from Anonymous on May 07 2014

https://library.ithaca.edu/services/hours.php

Answered by Lisabeth Chabot, College Librarian

A new industrial three-hole punch would be great!
Comment from Anonymous on May 05 2014

See the new heavy duty model at the circulation desk!

Answered by Lisabeth Chabot, College Librarian

Could our library please purchase the full catalog of Archives of General Psychiatry and JAMA? These are such important journals for research in psychology and neuroscience courses and it is frustrating when I can't access all of the journals' articles.
Comment from Anonymous on May 04 2014

Thanks for your question. The Library has a current print subscription to JAMA, with holdings extending back to 1965. Most content from The Archives of General Psychiatry (now called JAMA Psychiatry) for the years 1999-2013 is available on the journal's website. After careful consideration of a variety of factors, the library has decided to maintain its current level of access to these titles. Please use our interlibrary loan service to access addtional articles from these journals. 

Answered by Calida Barboza, Electronic Resources Librarian

I love the library's online catalog search! However, I do not love that after a period of time, the specific item information page defaults back to the library home page. It's frustrating to have tabs with books open and finally get to the point where I need to reference the information, only to have it revert back to the home page before I could take note. Is it possible to extend or eliminate this automatic redirect?
Comment from Anonymous on May 01 2014

I'm glad you like the search, and I'm sorry to hear you're having time-out troubles.

Here's how the time-out works: our system creates a new session for every instance that's open. In order to make sure the server isn't quickly overwhelmed with requests, there is a time-out set. We're already pushing the time-out to three times the recommended limit, so we're not able to change that time-out period.

Have you tried using the Bookbag feature in the catalog? Or Zotero or Mendeley? All of them are easy ways to keep track of bibliography info, and easy ways to get back to the materials you're interested in looking at again. Stop by the Research Help Desk, and we'll be glad to get you started. You can also check the guides linked in this talkback.

Answered by Dan Taylor, Library Systems Specialist

Why do the college computers default to Internet Explorer as it is? It's archaic, buggy, and unsafe.
Comment from Anonymous on May 01 2014

We will forward your comment to ITS for a response.  Stay tuned...

Answered by Lisabeth Chabot, College Librarian

The US government is advising everyone to stop using Internet Explorer until a security bug is fixed that allows hackers to take control of the computer: http://news.yahoo.com/u-government-advises-using-alternatives-microsoft-internet-explorer-133750375--sector.html Everyone uses the print stations in the library where Internet Explorer is the only option. This means that everyone who uses those stations is at risk of being hacked. This should absolutely be addressed immediately in the library.
Comment from Anonymous on Apr 29 2014

Thank you for your concern.
ITS is recommending the use of a different browser, such as Firefox or Chrome.
The Quick Print stations now default to Firefox instead of IE.

Answered by Ben Hogben, Access Services Manager

Yay for puppies! But why only 1 hour? Can we get them longer? And why outside? What if it rains?
Comment from #puppiesbeatstress on Apr 29 2014

There will be eight dogs, so we needed more space - the National Weather Service has predicted a sunny day with a 10% chance of rain.  This is our trial run - if it goes well we may be able to expand the canine visit next year. UPDATE: the dogs have agreed to visit for two hours - they will be here from noon - 2pm.

Answered by Lisabeth Chabot, College Librarian

When will the library move away from microform? I am flustered by how many articles are only accessible via this out-of-date, inconvenient format.
Comment from Anonymous on Apr 29 2014

Much of the material in microformat has not been digitized.  Publishers need to see a market for these materials before they undertake digitization costs.
The only title the Library currently receives on microfilm is the Ithaca Journal newspaper, as online coverage is very limited.  If you need assistance with the microformat reader/printer please ask at the Circulation Desk - note you can save images to a flash drive.

Answered by Lisabeth Chabot, College Librarian

The Music Library needs more electronic and trip hop. (i.e. Nightmares on Wax, Wax Tailor, Chet Faker, DJ Shadow, etc.)
Comment from Anonymous on Apr 28 2014

Thanks for the suggestion!  Please submit some album titles using the Recommend a Purchase form.

Answered by Kristina Shanton, Music Librarian

We need a coffee vending machine!!! :)
Comment from Suggestion box on Apr 28 2014

Thank you for your suggestion.
There are no plans to install a coffee vending machine at this time. However, the Library cafe will have expanded hours for the last week of classes and finals week:
Monday April 28th - Thursday May 1st - 9 am - midnight
Friday May 2nd - Sunday May 4th - 10 am - midnight
Monday May 5th - Thursday May 8th - 9 am -midnight
Friday May 9th - 9 am - 10 pm

Answered by Ben Hogben, Access Services Manager

Could you prevent the computers from shutting down after they've been idol? It's happened to me a couple of times, that I'll have work on there and then I leave to tutor someone for an hour or so, and I come back and I lose all my progress. I understand the move to save electricity, but could there be a way that satisfies both parties? Thank you.
Comment from Anonymous on Apr 27 2014

Library computers shut down after 60 minutes of inactivity to conserve energy.
If you need to leave the computer in the middle of a project, consider saving your work to a flash drive (available for loan at the Circulation Desk), Google drive or Dropbox.

Answered by Ben Hogben, Access Services Manager

Probably has nothing to do with the library's staff itself, but there needs to be better supervision of the cafe cart staff. I shouldn't have to draw a worker's attention away from their laptop and headphones just to order a coffee, and I shouldn't have coffee with more grounds than water when I'm paying $2 for a cuppa.
Comment from Anonymous on Apr 26 2014

Thanks for the information - we will pass it along to Dining Services.

Answered by Lisabeth Chabot, College Librarian

The library should consider selling some office supplies. It would be nice to come to the library and buy a pack of index cards, pens and even binders, as opposed to wainting fo the bookstore to open. Also, if I am researching something in the library, I dont want to have to stop to go buy index cards, when I can just buy them here.
Comment from Anonymous on Apr 22 2014

Thank you for your suggestion.

The Library is not set-up to sell taxable merchandise.

We do, however, have markers, scissors, tape, rulers, etc. for loan from the Circulation Desk.Here is a video with more information.
We also loan technology-related equipment such as chargers, head phones, a wireless keyboard, web cams, and more.

Answered by Ben Hogben, Access Services Manager

From what I understand the doors on the 3rd floor by the music desk are locked at 10pm because no one is there to monitor them after this time. Would it ever be possible to keep this entrance open, in correlation with Whalen hours, perhaps by implementing a system that would lock the doors in the event the alarm were to go off?
Comment from Anonymous on Apr 20 2014

Thank you for your suggestion.

The current security gate is stand-alone and does not have the capability of locking a building door; there is no electronic alarm on the exit door.
 

Answered by Ben Hogben, Access Services Manager

Is the cafe going to be open on Sunday given that it is Easter?
Comment from Anonymous on Apr 18 2014

Thank you for your question.

The Library cafe will be closed Saturday April 19th, and open Sunday April 20th from 5 pm - midnight.

Library hours remain the same.

Answered by Ben Hogben, Access Services Manager

The library should consider lending out chargers for tablets, phones, and laptops. Is this something we can look into? Thanks for all you do!
Comment from Anonymous on Apr 15 2014

Thank you for your comment.
The Library Circulation Desk has Android/flip phone, Dell laptop, iPhone4, iPhone5, iPad, iPod, chargers for 6 hour loan; either USB or 110 volt.

Answered by Ben Hogben, Access Services Manager

What do you think of pop-ups? cute? not bad? annoying? ANNOYING
Comment from harried student on Apr 15 2014

Duly noted. The pop-up is gone.

Answered by Ron Gilmour, Web Services Librarian

More ventilation would be great. It gets so stuffy when there are lots of people.
Comment from Anonymous on Apr 09 2014

Please note the previous Talkback post.  This is a perennial problem for us and our HVAC techncians are making every effort to keep all campus buildings comfortable. 

Answered by John Birk, Collections and Facility Supervisor

Turn the heat down. No one likes to sweat & study!
Comment from Suggestion box on Apr 07 2014

While it is finally warming up outside, we may continue to see a wide change in temperatures. The Office of Facilities receives a number of calls with requests to "turn on" or "turn off" the heat based on the daily variance in outside temperature.  

From Facilities:
Virtually all of our buildings are heated by large, commercial-size boilers and cooled by chiller units that run heated or chilled water through a piping system.  The piping system in almost every building is a two-pipe system (supply and return).  This means that only heated or chilled water can run through the pipes at any given time.  

They will soon begin the process of converting heated water in the piping system to chilled water.   We expect that Gannett Center will slowly cool down over the next few weeks.   We will share your feedback with Facilities.

 

 

Answered by John Birk, Collections and Facility Supervisor

I also agree that the coffee cart should be open earlier. Even if there's just a swipe your ID station and only plain coffee available. Thanks!
Comment from Anonymous on Apr 04 2014

Dining Services is extending their beverage service and will run a “Grab-And-Go” lunch service on trial basis for the rest of the semester at the following days and times:

 

  • Grab and Go hours of operation
    • Monday through Friday (April 14th through May 9th)
    • 11:30am – 12:30pm
  • Library Café hours extended hours of operation
    • Sunday April 13th
      • 4:00pm – 12:00am
    • Monday April 14th through Thursday April 17th
      • 11:00am – 12:00am
    • Friday April 18th
      • 11:00am – 5:00pm
    • Sunday April 19th through Thursday April 25th
      • 11:00am – 12:00pm
    • Friday April 25th
      • 11:00am – 5:00pm
    • Saturday April 26th
      • 11:00am – 10:00pm
    • Sunday April 27th – Thursday May 1st
      • 9:00am – 12:00am
    • Friday May 2nd – Saturday May 3rd
      • 10:00am – 10:00pm
    • Sunday May 5th
      • 10:00am – 1:00am
    • Monday May 6th – Thursday May 8th
      • 9:00am – 1:00am
    • Friday May 9th
      • 9:00am – 10:00pm

Answered by Lisabeth Chabot, College Librarian

coffee is necessary at any time of day, especially morning! also, of all places there should really be a cigarette box by the main entrance of the library. the ground is covered in butts.
Comment from Anonymous on Apr 03 2014

Dining services is considering additional services.   We strongly agree on the need for a cigarette receptacle and daily maintenance have a request into Facilities.

Answered by Lisabeth Chabot, College Librarian

I just read a tip on Salon.com how to get free ebooks -- check your library. It's true, but could we have some current fiction included?
Comment from Steff on Apr 02 2014

Currently our primary ebook platform is ebrary, and that collection has little or no popular fiction. Tompkins County Public Library, however, has popular ebooks available for download in a variety of formats and IC students may apply for library cards.

We are investigating the possibility of transitioning from our current audiobook service to a downloadable ebook collection.


 

Answered by Lisabeth Chabot, College Librarian

It would be great if we had a cleaning station or some sort of cleaning wipes to use when sitting down to a computer. Often the keyboards are sticky and the tables are gross from food, making the computers less appealing to use. Also, I am huge user of the second floor computers by the windows and the new chairs are awesome, so thank you!
Comment from Josh Sacks on Mar 30 2014

Josh:

Thanks for you suggestion - we will explore cleaning options with Facilities.  We will also have student staff clean computer keyboards once a week for the rest of the semester.

We are pleased that you like the new chairs - they will be easy to keep clean and the casters make them easy to move when cleaning the surrounding area!

Answered by Lisabeth Chabot, College Librarian

Why is the custodian vacuuming on the 4th floor at 11 AM? Isn't this the "quiet study" floor? Can the library staff please do something about this?
Comment from Anonymous on Mar 26 2014

We are operating under a temporary housekeeping schedule due to a medical leave for our regular housekeeping staff.   We will contact the Office of Facilities to pass along your feedback.  We have also proposed a cleaning schedule that should minimally impact our users.

Answered by Lisabeth Chabot, College Librarian

I think the coffee cart should be open earlier. When people come to study early in the morning they would love a hot fresh cup of coffee. I also do not like the automatic staplers.
Comment from Sarah Guarino on Mar 26 2014

Sarah:

We will be reviewing the current cafe service hours with Dining Services this week and will share your suggestion.

We have found that a heavy duty stapler is required due to the volume of printing; other brands of electric and non-electric staplers do not hold up under constant use.

 


 

Answered by Lisabeth Chabot, College Librarian

I think the coffee cart should be open earlier. They could open at 8am because people want coffee in the morning and close during the lunch hours. Then reopen again at 4pm.
Comment from Chad McClelland on Mar 26 2014

Chad:

We will be reviewing the current cafe service hours with Dining Services this week and will share your suggestion.

Answered by Lisabeth Chabot, College Librarian

There's an unknown substance on my keyboard! How often to these suckers get cleaned??
Comment from Anonymous on Mar 17 2014

Keyboards are cleaned once per semester.

If you find a keyboard that is unusually dirty, please report it to the staff at the Circulation Desk. Thank you.

Update: computer keyboards were cleaned Tuesday March 18.

Answered by Ben Hogben, Access Services Manager

I really think there should be a sushi bar in the library. Sushi isn't messy and it would definitely add to the ambiance. It's healthy and it would make this library so unique compared to other colleges.
Comment from Anonymous on Mar 07 2014

Food service across the College is determined by Dining Services in conjunction with the local department - in this case the Library.   The current beverage service is sustainable in terms of required space, refrigeration, storage, staffing, revenue generated and hours of operation.   The Library focuses on providing research and study space, services, and resources.

Answered by Lisabeth Chabot, College Librarian

I am kind of frustrated with the recall process - I had a book recalled, I returned it, and put in my own recall request to continue using it - I have never received an e-mail saying it is in, but the system says it is available. I filled out a not on shelf form, but what is the normal procedure for where recalled books are stored so that I can ask the circulation desk to check there? I am frustrated that I am losing more time with this book because of an oversight or computer glitch.
Comment from Anonymous on Mar 06 2014

Books can be recalled if they are checked out to another person. Once recalled, this changes the due date to three weeks, or the original due date, whichever occurs first.

Once a recalled book is returned and checked out to the requesting patron, it can then be recalled by the next person; the due date is three weeks from the check-out time.

When a recalled book is returned, the requesting patron receives an e-mail stating that the book/score is available for pick-up at the Circulation Desk.

To speak to a library staff person regarding a specific recall, call 274-1689.

Answered by Ben Hogben, Access Services Manager

Huge kudos to the ITS and circulation desk student employees last night. At one point, both printers were down, but they kept their cool and calmly redirected students to other printing labs and were professional despite the hordes of frustrated students.
Comment from UpAllNight on Mar 06 2014

Thank you for your comments.

We will forward to the Wednesday evening ITS and Library student employees.
 

Answered by Ben Hogben, Access Services Manager

If you are going to send due reminders, please send them the day before they are due rather than the day of. Thank you.
Comment from Anonymous on Mar 02 2014

Thank you for your suggestion.  We have tweaked our circulation system and you should now receive them in advance of the due date.

Answered by Kelly Merritt, Multimedia Resources Manager

Please get more mac chargers!! A lot of peoples are breaking and it would be really nice to have a place where I could charge my computer!
Comment from Sienna on Feb 25 2014

Thank you for your suggestion.

Library Mac chargers are very popular and need replacing often due to wear and tear.
The Circulation Desk offers a text-messaging service to let users know when a Mac charger is available.

Answered by Ben Hogben, Access Services Manager

The amount of people talking on their phones in the library is ridiculous. Whenever I'm in the cubicles on the third floor there is someone who is having an obnoxious conversation.
Comment from Ryan on Feb 21 2014

It's the busy time of the semester again, and the Library does get a little noisy. Try asking the cell-phone user to move to one of the stairwells. Another option is to check out a laptop and go up to the fourth or fifth floor. These are designated quiet floors.

Answered by Ron Gilmour, Web Services Librarian

Is there a bulletin board or space in the library where student organizations can post fliers and advertisements?
Comment from ShowOff on Feb 20 2014

There are no public bulletin boards in the Library.  The Library uses its website to promote campus events that have links to our resources and services.  For more information see our Marketing and Advertising Policy.

Answered by Lisabeth Chabot, College Librarian

Just wanted to let everybody at the library know - I consider all of you my valentine. Thanks for all you do!
Comment from ICLibraryLover on Feb 14 2014

You are most welcome!   

Answered by Lisabeth Chabot, College Librarian

Install Google Drive app on the iPads please.
Comment from Suggestion box on Feb 12 2014

We're currently not able to offer apps that require user account information. Our iPads are managed differently from laptops, which revert back to an established image upon restart. Technologies are always changing, so we'll keep an eye out for a way we can offer more apps in the future.

Answered by Dan Taylor, Library Systems Specialist

The grammy nominations resource for music is awesome, thanks for posting
Comment from Cedrick on Feb 09 2014

Cedrick:  Thanks for the positive feedback - enjoy!

Answered by Lisabeth Chabot, College Librarian

A professor suggested I use GeoBase, but I can't find it.
Comment from environmental studies major on Jan 31 2014

The Library does not subscribe to Geobase, a database that provides short article abstracts.  The ScienceDirect database covers much of the same content and has full-text articles.

Answered by Lisabeth Chabot, College Librarian

Quick question - any particular reason why the favicon for the Ithaca Library website is the same design as the air vents in the library? Were the air vents a design inspiration for the website? Was the website a design inspiration for the air vents? Was this intentional or just a happy coincidence? Either way, MIND BLOWN.
Comment from Anonymous on Jan 31 2014

How perceptive!  Yes, the Frank Lloyd Wright inspired air vent details were the inspiration for the favicon.

Answered by Lisabeth Chabot, College Librarian

I think there should be some kind of poster by the three big color printer that gives clear instructions about how to print and scan and pay and everything.
Comment from Anonymous on Jan 29 2014

Thanks for the great suggestion!  We will work out the details and post user-friendly information.

In the mean-time, staff at the Circulation Desk can assist you with your copying/printing/scanning questions.

Answered by Lisabeth Chabot, College Librarian

Is there a way to send documents to the library printers from our own laptops? If not, can the library look into this?
Comment from Anonymous on Jan 23 2014

Unfortunately, there is no way to do this at the present time. The library printers are part of the campus-wide printing system managed by ITS. ITS is gathering data in preparation for implementing a print management system by Fall 2014. One of the objectives of this project is to provide printing from personal devices.

Answered by Lisabeth Chabot, College Librarian

How many times can a student renew an item?
Comment from Anonymous on Jan 09 2014

Students may renew library-owned books, music scores and multimedia materials twice if the item has not been recalled.  Each loan period is 1/2 a semester, so a student who renews an item twice will be able to borrow the item for 1.5 semesters.

If an item has been renewed twice and is still needed, please contact staff at either the Circulation or Multimedia Services Desk.

See the full policy here.

Answered by Lisabeth Chabot, College Librarian

Is it true that the Library is eliminating fines?
Comment from Anonymous on Jan 09 2014

The Library will no longer charge students overdue fines for library-owned books, music scores and laptops.



Overdue fines will be charged for:
*Interlibrary Loan items
*Multimedia items
*Recalled and Special Permission items

All items not returned within fourteen days of their due date are charged the replacement cost; hourly loan items, such as laptops, are billed one-day after their due dates. The replacement cost is waived if the item is returned within thirty days. After that time, charges are sent to the Office of Student Financial Services and are non-refundable.  See the full policy here.

Answered by Lisabeth Chabot, College Librarian

Is there a reason there are no desktops on the 4th and 5th floors? I much prefer to work on a desktop, but the 2nd and 3rd floors are too noisy for me.
Comment from Anonymous on Dec 20 2013

The 4th and 5th floors have almost no ethernet ports and few electric outlets, as none were added when the library was renovated in 2001.  With the advent of wireless connecitivity and the continuing increase in the use of personal wireless devices, the College is focused on upgrading the wireless network rather than the wired infrastructure.

If you are seeking less of a din, check out the Digital Media Lab for your desktop needs. It tends to be a little less vigorous on the group study front. The carrels in the Multimedia Listening Area can also be an out-of-the-way place for individual work.

Answered by Lisabeth Chabot, College Librarian

I know the library isn't typically this busy (as it is during finals week) but I was wondering if it would be at all feasible to put more study corrals in in the hallway with the bathrooms on the fifth floor? Thanks so much to all of the employees and staff who are working during finals week and to accommodate the extra hours. You guys are great!! Thanks!
Comment from Tom on Dec 15 2013

Tom:

The fifth floor hallway cannot be furnished as it is necessary to provide an unobstructed exit in case of an emergency such as a fire.  

Answered by Lisabeth Chabot, College Librarian

Can the Library loan out digital drawing tablets?
Comment from Suggestion box on Dec 09 2013

Thanks for your suggestion. Every year, we gather up a list of technology items we'd like to offer for lending. We'll add graphic tablets to the list for consideration.

Answered by Dan Taylor, Library Systems Specialist

What resources are available outside of direct use of the research help desk? How do I find more resources for research? There should be some kind of organized program or guide on research (in general)... The library does so much to facilitate student success; however, I feel like as students we are lacking guidance and knowledge regarding the extent of the library's resources. For example, I was just shown CQ Research (database) by a library employee. I am senior now though and I wish I had known about this sooner.
Comment from Tom on Dec 08 2013

Tom:

Your comments highlight the major challenges faced by all academic libraries - connecting individual students to the best resources for a specific assignment and enhancing student research skill development across the curriculum.   The library has built many resources and services to assist our users.   We have subject guides, course guides, database tutorials, and provide research instruction sessions for many classes.  We also introduce first year students to our resources and services via the Ithaca Seminars.   We continue to work with faculty to integrate research skill development activities into courses and academic majors.   We find point-of-need interactions to be the most effective - i.e. a student has a specific information need and interacts with a librarian - online or in person.   The online subject (academic majors) and course guides will also direct you to the most relevant resources. 

See also our Writing and Citing page which provides guidance on several aspects of the research process - scholarly articles, topic selection, advanced searching, evaluating websites, etc.    

Answered by Lisabeth Chabot, College Librarian

Would it be possible for the door between Whalen and the library to stay open later than 10pm?
Comment from Anonymous on Dec 06 2013

The door is locked at 10 pm for security purposes, as the Music Center Desk is not staffed after this time.

Answered by Lisabeth Chabot, College Librarian

Why has the Library put up a large sculpture outside the Center for Faculty excellence representing the adoration of the baby Jesus by the Magi? Is the Library promoting the Christian faith?
Comment from Anonymous on Dec 05 2013

The plaster casts on display throughout the Library come from a collection which is on long-term loan to the Art History Department from the Metropolitan Museum of Art.   The objects are displayed to provide students with the opportunity to study sculpture pieces in the round, to get a sense of their size and texture, and to participate in the cleaning and conservation of objects.  Students in Art History classes also research and write analytical papers about the casts.  

Answered by Lisabeth Chabot, College Librarian

I'm loving all of the great new changes to the library this year like the new 24/5 hours and the cafe! While you're on a roll, is there any chance we can make a gender neutral bathroom happen?
Comment from Anonymous on Dec 04 2013

The Office of Facilities has this project on their list - it should be completed by the end of the semester.  The restrooms on the 5th floor will be converted to gender-neutral.

Answered by Lisabeth Chabot, College Librarian

I am trying to access the databases and my wireless is working fine, but whenever I click a link to actually get into the database, it won't load. I can't get to the login page (netpass login) either. I haven't had any trouble in the past. Thank you!
Comment from Anonymous on Dec 02 2013

Please contact Calida Barboza (cbarboza@ithaca.edu) or use this form. This will allow us to work with you individually to solve the problem. Also, if you're using Internet Explorer, you might try a different browser.

Answered by Ron Gilmour, Web Services Librarian

Hi guys! I so appreciate everything that you have done for us, and how receptive you are to our feedback. I have a request: could we get a subscription to Nature, in addition to Cell? It would make research so much easier! Thank you!
Comment from Maegan Pollard on Nov 30 2013

Hi Maegan! We maintain subscriptions to both of these journals. You can access Nature here and Cell here. You will need to log in with your IC netID and password.

The links given above are for access to the newest articles from each journal. You can see our complete holdings (print and online) for these and any other journals by searching in the "journals" tab on the Library home page:

Answered by Ron Gilmour, Web Services Librarian

There should be a gender-neutral bathroom in the library!
Comment from Sienna on Nov 21 2013

Sienna:

The bathrooms on the 5th floor will be converted to gender-neutral.   The Facilities Office will complete the conversion and install new door locks and signage over the Winter break.

Answered by Lisabeth Chabot, College Librarian

Hi, I just wanted to thank you all for doing this talkback things. I think it's really great and I love that there is communication between the students and the staff. Again, thank you for your hard work!
Comment from Yukino on Nov 21 2013

Yukino:

Thanks for such positive feedback.  Together we make the Library a better place for enhancing learning and teaching.

Answered by Lisabeth Chabot, College Librarian

I love the Digital Media Lab, but the chairs at the four Macs in there aren't high enough for the counters. I'm tall, but even so, I'm typing at chest height. Any chance we can swap out these chairs for ones with adjustable height?
Comment from Timothy on Nov 20 2013

Thanks for the feedback.  As the Lab was created when ITS offices were relocated, the iMacs are sitting on pre-existing counters. We will contact the manufacturer of the chairs to see if we can purchase extensions for the chair legs in order to raise their height.  We will also look into installing keyboard trays.

Answered by Lisabeth Chabot, College Librarian

I'm trying to access ebrary on a library computer, though when I log in, the browser just flashes/freezes. Suggestions?
Comment from Anonymous on Nov 19 2013

Thank you for your question.

This is a problem that we see when using Internet Explorer on a Library computer.
Please use Chrome or Firefox instead, or feel free to ask for assistance at either the Research Help or Circulation Desks.

Answered by Ben Hogben, Access Services Manager

Is there any way to move the SEARCH button on the catalog search screens. It's annoying that it's not right there and you have to scroll all over to find it.
Comment from frustrated searcher on Nov 15 2013

I'm not sure what screen you're referring to. If you have time, drop me an e-mail at rgilmour@ithaca.edu and we can discuss. A screen shot would be great!

Answered by Ron Gilmour, Web Services Librarian

What is the easiest way to share Zotero libraries to faculty who don't have a Zotero account?
Comment from Mark on Nov 14 2013

It depends what you mean by "share." If you want someone to be able to see your library "live" (i.e., be able to see when you add new items), then that person would need to get a Zotero account.

If you just want someone to have the contents of your library as it is now, you could export your library (under the gear icon) in a format such as BibTeX or RIS and send that file to your colleagues. These formats can be imported by most reference management systems (Mendeley, EndNote, etc.)

Answered by Ron Gilmour, Web Services Librarian

I can't seem to find a place to browse for audio CDs. Am I missing something?
Comment from MC on Nov 13 2013

It is challenging to browse the more than 30,000 CDs in the Library's collection. 
 
You can search for CDs by subject - for example, try typing in "Heavy Metal" or "Chamber Music" or "Jazz", etc., as a Subject Search.   
 
Here's a quick demo
 
For additional assistance, please stop by the Music Center desk. 
 

Answered by Lisabeth Chabot, College Librarian

The sensor alarm on the third floor near the boys bathroom is going off randomly every few minutes, even with no one around.
Comment from Anonymous on Nov 10 2013

Thanks for your comment. We believe that you are referring to the exit gate sensor. We have made adjustments to the gate which should stop the alarm from randomly sounding. 

 

 

Answered by Lisabeth Chabot, College Librarian

Would it be possible to post the temperature inside the library online? I never know how to dress before I get here
Comment from Anonymous on Nov 10 2013

Unfortunately, there is no uniform temperature throughout the library.  Internal spaces tend to be more climate controlled (cool in summer, warm in winter) than those along the walls, and temperatures vary on the North side vs. the South side of the building.  The building's climate is controlled by a central system that is housed elsewhere on campus - we must contact the Facilities Office when necessary.  

Answered by John Birk, Collections and Facility Supervisor

Just curious. Is there anybody in the library at 4 am?
Comment from early to bed on Nov 01 2013

Yes, there are users in the Library during overnight hours. In fact, approximately 40 - 60 people are here between 2 am - 7:30 am. 

One user recently commented that the Library is a quiet place to study during the overnight hours when other areas might not be as quiet.

 

Answered by Ben Hogben, Access Services Manager

Digging the new mobile website, with the slide-out sitemap! It works great! Good job, Ron.
Comment from Dante on Nov 01 2013

Dante:

We agree that Ron Gilmour, Web Services Librarian, has done an excellent job in creating a responsive mobile site! 

Answered by Lisabeth Chabot, College Librarian

Can a student reserve a DVD now to check out for over THanksgiving break? I want to make sure its available.
Comment from Senior on Oct 27 2013

Unfortunately, patrons can only place holds on materials that are currently checked out and the Library only holds multimedia materials scheduled for classroom use. 

However, you can check out the DVD as early as November 15 and renew the item when it is due on November 22.  The DVD would then be due when break ends on December 1. 

The only caveat being that you will not be able to renew if the item is recalled by another patron.

Answered by Kelly Merritt, Multimedia Resources Manager

how do I use Zotero's Syncing?
Comment from Anonymous on Oct 24 2013

First, make sure that you have created an account at zotero.org. Then go into the "preferences" settings in your Zotero client (it's under the gear icon). Under "Sync," enter the username and password for your Zotero account. (You'll also want to make sure the "Sync automatically" box is checked.) Now click on the green curved arrow icon in the Zotero client to sync your library.


If you're using Zotero on multiple computers, you'll need to go through these steps on each one. In other words, each instance of the client software must know what account it should link to.

Zotero's preferences pane

Answered by Ron Gilmour, Web Services Librarian

How come MRI+ is no longer listed under the Ithaca College databases? I know that many IMC students use it for the MediaMarket Reporter.
Comment from Courtney on Oct 23 2013

Access to MRI+ is available to IC users directly from the MRI website through December 31, 2013.  Due to changes in the Ithaca College email system, which MRI+ uses for authentication, we are unable to continue the current contract when it expires.  We have initiated a subscription to the Simmons OneView database which was to be active and implemented this Fall.  There were unexpected connection issues from Simmons that caused the database to be inaccessible through the first block of the semester.  Under the circumstances MRI+ has been restored to the IMC research guide.  Contact Cathy Michael, your liaison librarian for more information.

Answered by Lisabeth Chabot, College Librarian

love the large selection of movies!
Comment from Anonymous on Oct 23 2013

Thanks for the positive feedback.  Check the new title list to view our latest acquisitions.

Answered by Lisabeth Chabot, College Librarian

where are the library faqs? were they taken away?
Comment from Anonymous on Oct 21 2013

Not at all. They just wandered off for a bit. They're back in their appointed place.

Answered by Ron Gilmour, Web Services Librarian

As someone with a laptop running windows 7 the past 2 years have been a nightmare. Why don't I get wi-fi in the library?
Comment from Suggestion box on Oct 16 2013

If you are running a 64-bit machine, you will be unable to connect to IC Airnet-Secure. Check out this annoucement from ITS in Intercom.

In addition, please contact the ITS Helpdesk if you are unable to connect to the wireless system anywhere on campus, including the Library (the wired and wireless infrastructure of our building is managed and serviced by ITS). They have a wireless problem form to help out with these issues.

Aside from the residence halls, ITS manages the campus network, including the Library's wired and wireless system.

Answered by Dan Taylor, Library Systems Specialist

I've been having problems with the database for a while now- pdfs simply do not load on my computer and this makes doing assignments virtually impossible.
Comment from Anonymous on Oct 15 2013

Please contact Calida Barboza and provide her with the name of the specific database with which you are having problems.  We can then troubleshoot with the database vendor as necessary.

Answered by Lisabeth Chabot, College Librarian

Would it be possible for the Library to designate a gender neutral bathroom? The closest is East Tower or Campus Center.
Comment from Anonymous on Oct 15 2013

We will contact the Office of Human Resources to determine the College process for reviewing your request.  

Answered by Lisabeth Chabot, College Librarian

The ongoing difficulty with the wireless internet is very frustrating. A group of 6 of us met in the Library this past Sunday (10/13) and could not complete our project because we were getting repeatedly disconnected. We tried restarting our computers and using all the various networks, but could only connect for a few minutes at a time (those of us that could connect). How are we supposed to do our work when McDonald's has a better wifi connection than Ithaca College!? We were seated on the 3rd floor near the music reference desk.
Comment from Matt on Oct 14 2013

We have been instructed to tell our users to report issues with the wireless network to Information Technology Services. You can do so by calling 274-1000 or emailing the ITS Help Desk.  ITS is collecting this information as they work to resolve wireless issues.  Please email your comments to them.

 

Answered by Lisabeth Chabot, College Librarian

Could the Sears, Roebuck catalogs become part of your collection? They are so useful for costume fashion history research and I can't find them in the catalog.
Comment from Suggestion box on Oct 14 2013

The Sears catalogs from 1896-1993 have been digitized and are searchable in the Ancestry Library Edition Database (listed under "A" on the database list). In the database, use the drop-down menu under "Search" to select Card Catalog. 


On the next screen, use the title box and enter "Sears". 


On the next screen type in your subject, for example "hats" and select a year of publication.  
 

Clicking on a citation in the results list brings up the full image from that Sears catalog.   

Note:  Per the vendor's license restrictions, this database is only available on-campus.

Answered by Lisabeth Chabot, College Librarian

Please keep the coffee area open past 8am -- that's when I need it the most! I don't get in to study until after 8. Maybe 9 or 10?
Comment from Anonymous on Oct 14 2013

Dining Services opens most of their campus services by 7:30 a.m. - the trial service in the Library is designed to provide coffee, etc. before the other locations open.   That said, we are collecting all feedback as we determine the hours of service that may be provided in the future, so thanks for sharing your thoughts.

Answered by Lisabeth Chabot, College Librarian

I wish the cafe in the library would stay all year long!!!
Comment from Alyssa on Oct 13 2013

Future operations of the cafe service will be determined by the use that it sees during our pilot collaboration.  We encourage students to demonstrate their interest by making purchases.

Answered by Lisabeth Chabot, College Librarian

The library sure looks different from the way I remember it. No card catalog. Food an drink allowed??? Still buzzing, though -- never was quiet here. And I'm glad there are still friendly faces.
Comment from alum on Oct 11 2013

I am not sure that the current generation of students has ever used a card catalog!  So glad you stopped by Alumni Weekend.

Answered by Lisabeth Chabot, College Librarian

Search list of CD's by genre available on the website!!
Comment from Anonymous on Oct 08 2013

It can be difficult to search by genre -- depending on what keywords you've been putting into the catalog.

You can search for CDs by subject, but they're pretty broad. Try typing in "Rock music" or "Popular Music" or "Jazz", etc., and then make sure you've selected a subject search.  Often these styles are broken down by decade.

Here's a quick demo

If you're looking for a particular style of music, please let us know at the Music Center desk -- we can help you find it.

Answered by Kristina Shanton, Music Librarian

319 is too hot
Comment from Anonymous on Oct 03 2013

Due to the unseasonably warm weather we are experiencing, the entire facility is a bit warm. As is typical with this time of year, there can be a wide change in outside air temperatures.  

The Office of Facilities receives a number of calls with requests to "turn on" or "turn off" the air based on the daily variance in outside temperature.  

We expect the Library building to slowly cool down as the outdoor temperatures moderate.

 

Answered by Lisabeth Chabot, College Librarian

There should be a Starbucks in the library that is open 24/5
Comment from Anonymous on Oct 03 2013

We are currently exploring a beverage service in the Library in collaboration with Dining Services.  As in the past, we will partner with them to provide coffee and light snacks during Midterms week.  We will also conduct a survey during that week to gauge user interest in expanding services in the future.

Answered by Lisabeth Chabot, College Librarian

Any chance we can get some USB to Lightning connectors for iPhone 5 and up? They would be a huge help. Thanks for all of the tech supplies you do have at the main desk - super helpful!
Comment from Anonymous on Oct 01 2013

Thanks for the suggestion - we will purchase a few and have them available for borrowing at the Main Desk.  

Answered by Lisabeth Chabot, College Librarian

The computer's keyboards in the 3rd floor of library very bad.
Comment from Anonymous on Oct 01 2013

Thanks for the feedback - please reply directly to Ben Hogben/Circulation Desk and let him know of the specific location of the problematic keyboards.  We will then follow up with ITS.

Answered by Lisabeth Chabot, College Librarian

You should consider having a cigarette box outside the upper level. There's always a lot of cigarette butts everywhere.
Comment from Anonymous on Sep 30 2013

We have relocated a cigarette box from elsewhere on campus.  It is next to the outside benches.  We encourage smokers to use this receptacle. 

Answered by Lisabeth Chabot, College Librarian

This is an awesome website! Good work guys!
Comment from Anonymous on Sep 25 2013

Thanks for such positive feedback!  

Answered by Lisabeth Chabot, College Librarian

Andreas at the Research Help Desk assisted me with directional information in a most patient, pleasing and proficient manner. Fyiane Nsilo- Swai, Natural Science Librarian, was also very proficient and patient in her assistance.
Comment from Anonymous on Sep 23 2013

Thanks for the positive feedback - we will be sure to pass along your comments to Andreas and Fyiane.

Answered by Lisabeth Chabot, College Librarian

I am having trouble getting to library databases on my laptop. Any advice?
Comment from Anonymous on Sep 16 2013

Thanks for your question.  If you are having trouble accessing our databases, it may be the result of the on-campus wireless service you are trying to use. Library databases are not accessible from IC Airnet. ITS recommends that students use MyResNet and staff & faculty use IC AirNet Secure.    All students (living on or off-campus) should register for MyResNet at no charge.   

Answered by Lisabeth Chabot, College Librarian

As a freshman, I am mortified to ask a question. But the people at the Music desk have been nothing but kind and helpful! Thank you!
Comment from Anonymous on Sep 15 2013

Please ask!  We are here to support student success! 

Answered by Lisabeth Chabot, College Librarian

Very interactive and helpful site. E-books will be helpful in the future as well as the citing resource center.
Comment from Melissa Arnp on Sep 13 2013

Thanks for the positive feedback, Melissa.  The ebook collection continues to increase in use and we know that citing sources can be a challenging task!

Answered by Lisabeth Chabot, College Librarian

It just took 15 minutes to send an e-mail using ICAirnet with a library laptop. Do you know when it will be fixed?
Comment from student on Sep 09 2013

According to ITS, the IC AirNet wireless network has reached its saturation point.  See this ITS posting on IC's Intercom.  ITS recommends that students use MyResNet for wireless access as it can handle additional traffic.  Students (on-campus and those living off-campus) can register for MyResNet at no charge.  

Answered by Dan Taylor, Library Systems Specialist

The wireless connection isn't working for me in the library.
Comment from Anonymous on Sep 08 2013

As of December 2014, the number of wireless access points in the Library has been tripled. Anecdotal evidence shows a vast improvement in wireless connectivity. If you continue to experience problems, please report them the ITS Help Desk using the Wireless Problems form.

Answered by Lisabeth Chabot, College Librarian

More current literature please.
Comment from Anonymous on Sep 06 2013

We maintain a revolving collection of current literature that is shelved in the stack range in front of the circulation desk on the main floor.  If there are authors/titles you would like to recommend, please complete our Recommend a Purchase Form.

Answered by Lisabeth Chabot, College Librarian

Love the website! Just saying! Very professional and easy to use.
Comment from Anonymous on Sep 04 2013

Thanks so much for the positive feedback.  Our primary goal is enhance discovery of our services and resources. 

Answered by Lisabeth Chabot, College Librarian

It's impossible to use the Wifi continuously on the fifth floor. I have tried several locations on the fifth floor quiet study area and tried both My-ResNet and ICAirnet but the Wifi disconnects frequently or it is not possible to connect to the Wifi most of the times. It is really annoying and it's extremely hard to do school work which requires the internet (e.g. Sakai, research for papers, etc.). Could you please fix the connection issues?
Comment from Anonymous on Sep 03 2013

ITS is aware of wireless network issues on the 5th floor and on the campus in general. They have made some adjustments to the network nodes, which unfortunately do not seem to alleviated the connectivity problems.   Please report any problems to the ITS Help Desk at 607-274-1000 or helpdesk@ithaca.edu

 

Answered by Lisabeth Chabot, College Librarian

Is it possible to suggest some titles of books for the library to order if you are a student?
Comment from Anonymous on Sep 03 2013

We welcome your suggestions - please complete the online Request a Purchase Form.

Answered by Lisabeth Chabot, College Librarian

Kudos to the printer assistant who was working behind the desk this afternoon! I was printing material and he went out of his way to make sure that I received the rest when I thought I was finished.
Comment from Anonymous on Aug 29 2013

Thanks for such positive feedback!  It's a very hectic time at the Tech Help Station.

Answered by Lisabeth Chabot, College Librarian

I'm working on a library computer and it defaults to the CHS printer. Shouldn't it be the library?
Comment from anonymous on Aug 29 2013

Thank you for your question.

The Library desktop computers are now auto-login, which means that when users are done with their work, it is important to shut down the computer and not log-off.

When the computer is powered on, it will log-in automatically and set the Library printer as default.

Answered by Ben Hogben, Access Services Manager

What kind of online subscriptions do IC students have access to? For example, I'm looking for a specific essay written by David Foster Wallace and published by the New Yorker, but it looks like we don't have an online subscription. Where DO we have subscriptions, if anywhere?
Comment from Anonymous on Aug 01 2013

You can search the journal titles available by clicking on the "journals" link on the library website. See the link in the top left-hand corner.


Type in "New Yorker" in the search box.  Select the Proquest database and enter your Netpass information.  Use the Advanced Search option and enter DFW as the author.  


There are three essays listed—one of the essays should be the one you would like to read. The essays predate online full-text access so you will need to look at the bound print volumes on the 4th floor.

Answered by Lisabeth Chabot, College Librarian

Last Spring there was an announcement about implementing a College-Wide Print Management solution. What is the status of this project?
Comment from Anonymous on Jul 31 2013

A pilot installation of the GoPrint system will be set up in selected locations (such as Friends 110) for the Fall 2013 semester - the Library is scheduled to be brought on board on September 3rd.  Please shut down when you are done with your session.  Print jobs remain in the GoPrint queue for 2 hours and are then deleted.

During the pilot phase of the project, usage data will be collected in order to determine appropriate print allowances for students.   Once decided, the allowances will be put into place effective Summer 2014.

 

Answered by Lisabeth Chabot, College Librarian

Do you have any popular books I can access using my kindle app or overdrive app for my iPad? Thank you
Comment from A Reader on Jul 21 2013

Right now our only ebook platform is ebrary, and that collection has little or no popular fiction. Tompkins County Public Library, however, has popular ebooks available for download in a variety of formats.

Answered by Ron Gilmour, Web Services Librarian

At the end of Spring semester the library began closing with public safety officers making rounds. I have a friend with PTSD triggered in part by officers/those in uniform. When patrol started, he was forced to leave the library early to prevent disruption. Will the public safety patrol continue in the Fall?
Comment from Anon on Jul 14 2013

With the extended schedule that we are implementing this semester, Public Safety will continue to make rounds in order to ensure the safety and security of the Library facility.  We will also continue to partner with Public Safety, as some library users disregarded the requests of our Student Managers, as they make rounds at closing times on Friday and Saturday evenings.   
 

Answered by Lisabeth Chabot, College Librarian

Personal notebook computers are unable to access the databases. In addition, both the secure and ICAirnet are very spotty. These issues severely impair my workflow and concentration. Thank you!
Comment from Anonymous on Jul 11 2013

Thanks for getting in touch. We're aware of the database connection problem and are actively working with ITS to get it resolved. The wired connections on campus (such as our computers in the Library) are unaffected by the connection issue. Not as good as your personal computing environment of course, but we'll get you where you're going.

As for the wireless issue, we're continuing to gather data and send it along to ITS as they continue to diagnose the problem and make improvements. Please fill out our wireless form -- it's really helpful to get scope of the problem.

Answered by Dan Taylor, Library Systems Specialist

Why is there a vending machine in the library anyway? Aren't you worried about damage to books and equipment?
Comment from Anonymous on Jul 11 2013

Vending machines were installed in the Library several years ago in response to a user priorities survey.  Thanks to our conscientious users, we have not experienced any damage to books or equipment.   

Answered by Lisabeth Chabot, College Librarian

Please please please refill the vending machine -- we're hungry!
Comment from Anonymous on Jul 11 2013

Dining Services has been contacted regarding the diminished availability of snack options.  They have contacted the vending supplier.   We hope to have a restocked machine soon.

Answered by Lisabeth Chabot, College Librarian

I'm always so impressed with the condition of the shelves - I've never had a problem finding a book that's supposed to be in a certain spot. Thank you!
Comment from Anonymous on Jul 05 2013

Thanks so much for the positive feedback.  John Birk, our Collections and Facility Supervisor, will be pleased to know that his work is appreciated.

Answered by Lisabeth Chabot, College Librarian

Thank you for your hard work! Madison was especially helpful and friendly behind the Circulation Desk.
Comment from Madeline on May 28 2013

Thanks so much for the positive feedback!  Have a great summer!

Answered by Lisabeth Chabot, College Librarian

Is there a way to have the library interact with me using my preferred first name rather than my legal first name? It's possible to designate a preferred name for virtually all other college processes (email, Sakai, IC directory), and for ILL (which is terrific, thank you!!) , but not for my regular library account. It's a little jarring when I log into my online account and see Not-The-Name-I Use, or check a book out in person and see it printed on the piece of paper, especially because the library is so awesome in every other way. Thanks in advance for any help you can provide.
Comment from Anonymous on May 14 2013

I can imagine it is a bit jarring. Here's the deal -- we load our patron information from two systems: Parnassus, if you are an employee; Homer, if you are a student. The information is provided to us, and our system is a pretty antiquated in the way it handles the data. For instance, we are capable of updating your account to your preferred first name. However, that information will be overwritten once a month during the patron bulk loading process.

There is good news, however. Our vendor has finally made changes to the library software we use, which will allow for much more granular information to be loaded and respected, such a preferred names. We will be upgrading to that version soon. After we upgrade, we will be working with ITS to receive our patron information in a new format, so please bear with us while we work through the changes.

Answered by Dan Taylor, Library Systems Specialist

Why is the library always so hot? Its like 80F on the 3rd and 4th floors.
Comment from Anonymous on May 08 2013

The arrival of warmer weather results in the need to provide cooler air in all buildings across campus.  As is typical with this time of year, there can be a wide change in outside air temperatures - one day it might be 70 degrees, then go down to the upper 40's and back up to the mid 60's in a couple of days.

The Office of Facilities receives a number of calls with requests to "turn on" or "turn off" the air based on the daily variance in outside temperature.  

Virtually all campus buildings are cooled by chiller units (Emerson Hall is the only residence hall that has cooling capabilities) that run heated or chilled water through a piping system.  The piping system in almost every building is a two-pipe system (supply and return).  This means that only heated or chilled water can run through the pipes at any given time.

We expect the Library building to slowly cool down as the warm weather returns permanently.

Answered by Lisabeth Chabot, College Librarian

The Soda Machine isn't working...
Comment from Anonymous on Apr 27 2013

We will notify Dining Services.  Thanks for the notice.

Answered by Lisabeth Chabot, College Librarian

Would you please reconsider the method of alerting students of closing time? Not everyone can hear the bell, and having a student worker tell us twice about closing does not seem effective. I've stayed still close previously, and I think it is really inconsiderate when patrons rudely brush off the warning signs.
Comment from Anonymous on Apr 23 2013

Thank you for your suggestion.  Some libraries "flash" lights off and on to indicate closing. This is not possible with our building as the light switches are on timers located in several different electrical panels.   We will give your suggestion some thought and check with other libraries our size to see how they handle closing procedures.  

Update:  Public Safety is going to send a Security Officer to the Library a few minutes before closing each night to help clear the building.

Answered by Ben Hogben, Access Services Manager

Why doesn't the Internet on the fifth floor ever work? EVER? What is the point of a quiet work area if I can't even do work?
Comment from Anonymous on Apr 22 2013

As we continue to gather data from our users, ITS has determined that the location of the wireless access points on the 5th floor is problematic.   ITS is actively working to remedy this situation.   Please fill out our Wireless Problem Form or ask someone at a service desk to do it for you so that we can share this information with ITS.

Answered by Lisabeth Chabot, College Librarian

I love the layout of the library website. So inviting and helpful!
Comment from Anonymous on Apr 22 2013

Thanks for your feedback - our goal is to make our services and resources easy to discover.  

Answered by Lisabeth Chabot, College Librarian

I am appalled at the conduct of a student worker working at the music desk. She has her phone on speaker and is blasting the Beatles while singing along. I understand that the 3rd floor is not a designated quiet study floor but this is still a library and the student worker's behavior is incredibly distracting and inconsiderate. (4/20/13 3:30 PM)
Comment from Anonymous on Apr 20 2013

I will share your comment with the student's direct supervisor, who will follow up with the student.

Answered by Lisabeth Chabot, College Librarian

I just want to say thank you to the research folks... they have made all of my papers easier and I am very grateful to have you guys when I need you. Thank you very much.
Comment from Suggestion box on Apr 12 2013

You are most welcome and thanks so much for the positive feedback - a primary component of the Library's mission is to support student academic success.    

Answered by Lisabeth Chabot, College Librarian

I came in Monday am at 8 am, couldnt BELIEVE how great the 2nd floor looked. I am a night owl, and when I'm here, its always trashed at night. I know there is a cleaning lady. but she's always seemingly fighting a no win battle. Just wanted to say it was great to come in and see how clean the it looked and that someones hard work really does pay off.lol! Nice to know!!
Comment from rob on Apr 10 2013

Thanks for letting us know that our efforts to keep the library clean and inviting are appreciated.

Answered by Lisabeth Chabot, College Librarian

Scanner on the 3rd floor is currently not functioning (4:11pm, 4/10).
Comment from Anonymous on Apr 10 2013

The scanning function on the multifunction device in the Music stacks (on the North side of the building across from Multimedia) has been fixed.  We are aware that two of the scanners in the Digital Media Lab are not functioning.   

Answered by Dan Taylor, Library Systems Specialist

What is the protocol for donating books to the library? I'm moving and I have a few I'd like to share.
Comment from Anonymous on Apr 08 2013

See the Library's Gift in Kind Policy.  Please drop off your donations at the Administrative Suite on the 3rd Floor of the Library.

Answered by Lisabeth Chabot, College Librarian

Just want to say thanks to all of the students who work at the library. It can be incredibly difficult and necessary to balance a job and academics, and I just want to congratulate all of the student-workers.
Comment from Anonymous on Apr 08 2013

Thanks for such positive feedback!  We know that we have great student assistants and are pleased that our users feel the same way.   We will be highlighting a handful of our student assistants next week during National Library Week - stay tuned for our featured video! 

Answered by Lisabeth Chabot, College Librarian

Thanks for having all the plants as you come into the library. My last library was so sterile.
Comment from Anonymous on Apr 04 2013

Glad you enjoy our greenery - our plant tenders are Jenny Strickland, Fine Arts Librarian, and Ron Gilmour, Web Services Librarian.

Answered by Lisabeth Chabot, College Librarian

Will you be open longer hours during finals?
Comment from Melissa on Apr 02 2013

Thank you for the question, Melissa.

The Library will be open until 2 am Sunday - Thursday, and 11 pm Friday and Saturday the week of finals.

Click to see Library Hours for the remainder of the semester

Answered by Ben Hogben, Access Services Manager

Hello! I was wondering if there were any Ethernet jacks in the library to which I could connect to the internet. The one's I've seen so far (In the work area next to the multi media desk) have not worked for me. Thanks so much!
Comment from Greg on Mar 19 2013

Good question!

You have spotted some of the legacy ethernet ports in the Library - none of which are fuctional.   Our wired computers and the wireless network are the two means of currently connecting to the web.

Answered by Dan Taylor, Library Systems Specialist

I've noticed there is a collection of vinyl records behind the multimedia desk. Is there any way for students to browse the collectionT/take out items for use?
Comment from Anonymous on Mar 18 2013

Yes, almost all of the LPs may be checked out.

To see a list of the LP records in the Library's collection, search the online catalog: change the drop-down menu choice from Keyword to Call Number and search for the term "LP".  



There are turntables available at the listening area, if you don't own one.

Answered by Lisabeth Chabot, College Librarian

The internet is consistenly horrible all semester, even in times of light use. It's frustrating that I have to find somewhere else on campus to study and do homework, simply because the traditional facility has poor internet service.
Comment from Anonymous on Mar 11 2013

Assuming you are referring to the wireless system, we agree. The wireless system in centrally managed by ITS; we are working with them to get this resolved.

Finally, please fill out the wireless problem form to help ITS gather data about the problem.

Answered by Dan Taylor, Library Systems Specialist

Could you return Film Quarterly and Film Comment to the display on the main floor?
Comment from Anonymous on Mar 08 2013

We will see if we can make space to display the current unbound issues of these titles with the other popular periodicals on the main floor.  

Answered by John Birk, Collections and Facility Supervisor

the website on iphone works well now. thanks. how do i get databases to work on iphone?
Comment from Anonymous on Mar 08 2013

We're glad that you find the Library's website iPhone-friendly. Some database providers offer apps or mobile websites; others aren't quite there yet.   See our guide on selected mobile apps.  If there are other databases you're interested in accessing on your iphone, please contact Calida Barboza (cbarboza@ithaca.edu, 274-1892), our electronic resources librarian. She can help you figure out what the options are.

Answered by Ron Gilmour, Web Services Librarian

I did not receive an email reminder about my currently checked out items. Does the Library still send them?
Comment from anonymous on Mar 05 2013

Indeed, we do send them out, like clockwork.

We send your courtesy notices, overdue notices, recall notices, lost item notices, and item available notices right to your Ithaca College email address. If you use a different email address, consider forwarding your IC email to whatever email address you are using -- that way, you won't miss a notice. Unless it lands in your SPAM folder, which I am convinced is in cahoots with the Land of Lost Socks. Personally, I check my SPAM once a week for important things, like notices. And socks.

As always, if you think there is a problem with your Library account, please contact us. We'll check it out, pronto.

Answered by Dan Taylor, Library Systems Specialist

What Library Automation software or Library System are you using?
Comment from Anonymous on Mar 02 2013

 The ILS is Voyager from ExLibris - we use their acquisitions,public catalog, and circulation modules.  We have added some locally-developed enhancements to the public catalog.  Ron Gilmour our Web Services Librarian and dan taylor the Library's Technology Specialist, constitute our development team.

Answered by Lisabeth Chabot, College Librarian

I'm not allowed to use wikipedia. What encyclopedias are online?
Comment from Anonymous on Nov 06 2012

We recommend the Encyclopaedia Britannica Online. We also have a collection of more specailized encyclopedias through Oxford Reference Online.

If you don't find what you need, please stop by the Research Help Desk.

Answered by Lisabeth Chabot, College Librarian

Would it be possible to get a fax machine for student use?
Comment from Anonymous on Aug 08 2012

There is a fax machine in the bookstore that accepts cash or ID Express.

What we suggest - scan your document at the scanner in the Digital Media Lab or a photocopier (you can scan at no charge) on the main floor and then send the document as an e-mail attachment.

Answered by Lisabeth Chabot, College Librarian

Do you carry elementary textbooks - specifically social studies textbooks for 2nd or 3rd grade. If not, do you have a teaching library that may?
Comment from Anonymous on Sep 11 2008

The Library does not collect curriculum materials into a distinct collection as so much published in this area and editions change frequently.  The Department of Education has a Curriculum and Instruction Library and Computer Lab in Williams 314.

For additional help, contact John Henderson (jhenderson@ithaca.edu), the IC liaison librarian for Education.

Answered by Lisabeth Chabot, College Librarian

Does the library have a collection of all the textbooks that are used for courses?
Comment from anonymous on Aug 30 2007

As a general rule, the Library does not collect textbooks for courses offered at the College. This is not because we are trying to make students' financial situations more challenging.  

During a typical academic year, there are approximately 2800 undergraduate and 450 graduate courses taught at IC. Using 3 texts as the average required for each course, this equals approximately 9750 books.  Also, textbooks tend to be frequently updated.

In recent academic years, the Library budget has allowed for the purchase approximately 5,800 new books and ebooks to support the current research needs of all departments and programs on campus.

We  do not have the funds to purchase current textbooks, while at the same time supporting student and faculty research needs.

Faculty sometimes place copies of textbooks or chapters from texts on reserve or ereserve.  If you’re not sure whether your professor has put your course’s textbook on reserve, search the Reserves site to see what is available.

Please note that, as academic libraries generally do not purchase textbooks, they are not available on interlibrary loan.   The IC Library does not fill Interlibrary Loan requests for textbooks in current use at the College.  

The Ithaca College Bookstore provides a rental service and sells textbooks.  Additional rental/purchase sites:

Chegg

CampusBookRentals.com

CengageBrain

BookRenter

Half.com

Amazon also rents textbooks as of Fall 2012.

Answered by Lisabeth Chabot, College Librarian

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Does the library have a collection of all the textbooks that are used for courses?

As a general rule, the Library does not collect textbooks for courses offered at the College. This is not because we are trying to make students' financial situations more challenging.  

During a typical academic year, there are approximately 2800 undergraduate and 450 graduate courses taught at IC. Using 3 texts as the average required for each course, this equals approximately 9750 books.  Also, textbooks tend to be frequently updated.

In recent academic years, the Library budget has allowed for the purchase approximately 5,800 new books and ebooks to support the current research needs of all departments and programs on campus.

We  do not have the funds to purchase current textbooks, while at the same time supporting student and faculty research needs.

Faculty sometimes place copies of textbooks or chapters from texts on reserve or ereserve.  If you’re not sure whether your professor has put your course’s textbook on reserve, search the Reserves site to see what is available.

Please note that, as academic libraries generally do not purchase textbooks, they are not available on interlibrary loan.   The IC Library does not fill Interlibrary Loan requests for textbooks in current use at the College.  

The Ithaca College Bookstore provides a rental service and sells textbooks.  Additional rental/purchase sites:

Chegg

CampusBookRentals.com

CengageBrain

BookRenter

Half.com

Amazon also rents textbooks as of Fall 2012.

Answered by Lisabeth Chabot

I understand that the second and third floor of the library are designated as group study, however, every time I am in the library groups are so loud and disrespectful it drives me crazy. I realize the fourth and fifth floors are for quiet study, but I can barely hear my group discussing at a moderate volume on the lower levels. Is there any way to remind patrons that while the floor is group study, they should still try to keep the volume down to a respectable level? It would go a long way towards creating a more positive library environment.

Given the open nature of the library's architecture, noise levels are hard to manage. Try asking people to be quieter--this usually works. If it doesn't, please see a Library staff member, who will use his or her magical librarian shushing powers.

Answered by Ron Gilmour